BeeJay Pence
Kansas City,MO
Summary
Dynamic leader with proven success in banquet and event coordination at Crossroads Hotel. Excelled in team management and guest relations, enhancing event outcomes and customer satisfaction. Skilled in banquet setup and staff leadership and an expert in navigating unexpected challenges, ensuring seamless event execution.
Overview
14
14
years of professional experience
Work History
Banquet Captain/Event Coordinator
Crossroads Hotel
09.2018 - Current
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
Bar Supervisor
Bread and Butter Concepts
02.2011 - 03.2018
- Helped open and held positions at 5 different concepts inside the company
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
Event Coordinator
Lets Eat Restaurant Group
03.2016 - 08.2018
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
Education
Bachelor Of Science - Political Science
University of Nevada Las Vegas
Las Vegas, NV01.2000
Skills
- Team Management
- Banquet Setup
- Staff Leadership
- Guest Relations
- Relationship Building
Timeline
Banquet Captain/Event Coordinator
Crossroads Hotel
09.2018 - Current
Event Coordinator
Lets Eat Restaurant Group
03.2016 - 08.2018
Bar Supervisor
Bread and Butter Concepts
02.2011 - 03.2018
Bachelor Of Science - Political Science
University of Nevada Las Vegas
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