Begum Amin
STAMFORD,CT
Summary
Dynamic Patient Access Representative with a proven track record at Stamford Hospital, excelling in insurance verification and patient registration. Recognized for enhancing patient satisfaction through effective problem-solving and exceptional customer service.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
Stamford Hospital
11.2021 - Current
- Manage patient registration processes, ensuring accurate data entry and compliance with hospital policies.
- Coordinate insurance verification, facilitating timely authorizations for patient procedures and services.
- Assist patients with scheduling appointments, enhancing overall patient experience and satisfaction.
- Train new staff on access protocols and systems, promoting consistency in service delivery.
- Provide excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Manage challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Facilitate smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Assist with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Improve patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Support medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Demonstrate excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Streamline appointment scheduling for optimal clinic flow, reducing wait times significantly.
- Facilitate smoother patient visits, coordinating with healthcare providers to ensure timely service.
- Answer incoming calls, scheduled appointments and filed medical records.
Customer Service Associate
Stop & Shop
04.2013 - 05.2020
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Processed transactions accurately using cash register.
- Collaborated with team members to streamline operations and improve service delivery.
- Trained new associates on customer service protocols and store policies for consistency.
- Analyzed customer feedback data to inform strategic decisions for service enhancements.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
Internship Student
Stamford Health
01.2019 - 07.2019
- Supported healthcare staff with administrative tasks, enhancing overall operational efficiency.
- Participated in training sessions, acquiring knowledge of hospital protocols and procedures.
- Implemented feedback mechanisms to improve communication between departments and enhance service quality.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Sorted, organized, and maintained files.
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
Volunteer
Stamford Health
04.2012 - 08.2017
- Coordinated patient care initiatives to enhance service delivery and improve patient satisfaction.
- Assisted in organizing fundraising events, increasing community engagement and support for health initiatives.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to nursing staff.
- Kept case files updated, accurate and aligned with requirements.
Education
Bachelor of Science - Healthcare Management
Mercy College
Dobbs Ferry, NY12-2023
High School Diploma -
Westhill High School
Stamford, CT06-2014
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- EMR
- Team collaboration
- Problem-solving
- Money handling
- Quality assurance
- Insurance billing
- Call screening
- Scheduling diagnostic procedures
- Post-discharge care coordination
- Medical billing
- Training coordination
- Electronic health records
- Data entry
- Records maintenance
- Health insurance knowledge
- Attention to detail
- Insurance authorizations
- Administrative and office support
- Clerical and filing support
- 50 WPM typing speed
- Patient intake
Timeline
Patient Access Representative
Stamford Hospital
11.2021 - Current
Internship Student
Stamford Health
01.2019 - 07.2019
Customer Service Associate
Stop & Shop
04.2013 - 05.2020
Volunteer
Stamford Health
04.2012 - 08.2017
Bachelor of Science - Healthcare Management
Mercy College
High School Diploma -
Westhill High School