Behla Smith

• Delivered high-quality customer service by creating a welcoming and friendly atmosphere, ensuring guests had an exceptional experience.
• Prepared and served a variety of alcoholic and non-alcoholic beverages.
• Managed a fast-paced bar environment, efficiently taking drink orders, handling cash, and processing payments.

• Cultivated positive reports with guests, staff and management by engaging in welcoming conversation and proactively providing high quality service.
• Utilized seating technology system to appropriately manage an effective flow that set staff up for success.
• Trained new employees.
• Effectively and successfully communicated with guests, staff and management using skills in collaboration, awareness, active listening, and conflict resolution.
• Displayed strong skills in quick thinking and organization.

• Cared for and managed daily routines for a 10 month old child in a Single mom household, ensuring a safe, nurturing, and structured environment.
• Adapted to the flexible and demanding schedule of a nurse, including mostly overnight shifts, ensuring reliable childcare during unpredictable work hours.

• Delivered exceptional service in a fast-paced, high-end hotel restaurant, ensuring a memorable and upscale dining experience for hotel guests and local customers.
• Upsold premium menu items and crafted drink specials.
• Maintained a thorough knowledge of the menu, to answer customer questions and provide recommendations.
• Ensured a clean, organized dining area.
• Handled customer concerns or special requests promptly and professionally.

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• Assisted teachers in preparing and organizing lesson materials, classroom activities, and educational resources.
• Supported individual students and small groups during lessons, providing extra help with assignments, explaining concepts, and offering personalized instruction to ensure academic success.