Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

BEHLUL KOCAGOZ

Maywood,NJ

Summary

Proven leader in sales and customer service, excelling at VODANET SYSTEMS with a track record of surpassing sales goals through expert negotiation and pipeline management. Fluent in Spanish, adept at fostering client relationships and leveraging competitive analysis for strategic wins. Demonstrated creativity in problem-solving and team collaboration, achieving significant service enhancements.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Senior Sales Account Manager

VODANET SYSTEMS
10.2023 - Current
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Received certification in brands like Cisco, Axis, Ubiquity that helped offer better customer service to my clients.
  • Learned Spanish to be able to work with Spanish-speaking customers.

Head of RMA Department

VODANET SYSTEMS LLC
08.2022 - 10.2023
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Tested and made sure all returned merchandise were in working condition.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Bilingual Customer Care Specialist

Talent Bridge
07.2021 - 02.2022
  • Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Albanian-speaking customers.
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Translated documents, forms and other materials Albanian to English.
  • Met all call quality standards and daily quotas for first-call resolution.

Education

Bachelor of Arts - English Language And Literature

BEDER UNIVERSITY
TIRANA
07.2022

Skills

  • Sales Presentations
  • Pipeline Management
  • Competitive Analysis
  • Solution selling
  • Negotiation expertise

Certification

  • Certified Salesforce Administrator, November, 2022

Additional Information

Completed a 6-months intense bootcamp on Salesforce Adminstrator&Developer.

Also completed 1+ year internship at Tutorify in Garfield, NJ

Languages

English
Full Professional
Albanian
Native or Bilingual
Turkish
Native or Bilingual
Spanish
Limited Working
Arabic
Elementary

Timeline

Senior Sales Account Manager

VODANET SYSTEMS
10.2023 - Current

Head of RMA Department

VODANET SYSTEMS LLC
08.2022 - 10.2023

Bilingual Customer Care Specialist

Talent Bridge
07.2021 - 02.2022

Bachelor of Arts - English Language And Literature

BEDER UNIVERSITY

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BEHLUL KOCAGOZ