Behnaz Nazari-Zahraei
Smithville,MO
Summary
Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
16
16
years of professional experience
Work History
Universal Banker
Nodaway Valley Bank
2020.12 - Current
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Streamlined account opening processes for increased efficiency in new customer onboarding.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Balanced teller drawers and ATM cash.
- Cross-sold credit cards, loans and other bank products.
Personal Banker
Central Bank Of The Midwest
2017.02 - 2020.12
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Collected customer information and completed new account forms.
- Greeted customers and delivered information about new account processes.
- Explained account terms and conditions to customers.
Banking Center Assistant Manager
Academy Bank
2008.03 - 2017.02
- Ensured accurate record-keeping of financial transactions in accordance with bank policies and regulations.
- Oversaw branch audits, ensuring adherence to internal controls and compliance standards.
- Handled escalated customer issues professionally, demonstrating empathy while maintaining company policies.
- Conducted regular reviews of existing accounts, identifying sales opportunities for up-selling or cross-selling relevant services.
- Developed strong relationships with clients, resulting in increased trust and loyalty to the banking center.
- Assisted in achieving sales targets through proactive outreach and business development initiatives.
- Managed daily branch activities, ensuring smooth functioning of all banking transactions and processes.
- Collaborated with upper management to implement strategic initiatives for improved performance within the banking center.
Education
Associate of Arts - Graphic Design
Colorado Technical University
Colorado Springs, CO02.2005
High School Diploma -
Winnetonka High School
Kansas City, MO05.2004
Skills
- Wire Transfers
- Financial product knowledge
- Deposit processing
- Consumer Banking
- New Account Setup
- Teller Support
- CRM Systems
- Customer Service
- Cross-Selling and Partner Referrals
- Commercial Banking
- ATM balancing
- IRA Regulations Knowledge
Languages
Persian
Native or Bilingual
Timeline
Universal Banker
Nodaway Valley Bank
2020.12 - Current
Personal Banker
Central Bank Of The Midwest
2017.02 - 2020.12
Banking Center Assistant Manager
Academy Bank
2008.03 - 2017.02
Associate of Arts - Graphic Design
Colorado Technical University
High School Diploma -
Winnetonka High School
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