Beja Fooster
Pine Bluff,Arkansas
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Farmers Insurance Agency Owner Columbus Paylor
Pine Bluff, AR
03.2019 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Arts - Criminal Justice
Southeast Arkansas College
Pine Bluff, AR05.2009
Skills
- Account Updating
- Call Management
- Scheduling
- Report Generation
- Information Security
- Paperwork Processing
Timeline
Customer Service Representative
Farmers Insurance Agency Owner Columbus Paylor
03.2019 - Current
Associate of Arts - Criminal Justice
Southeast Arkansas College