Benjamin Lugo
Kissimmee,FL
Summary
Results-driven manager with a focus on optimizing service procedures and enhancing team productivity. Proven track record in customer satisfaction, loyalty building, and retention strategies. Five years of management experience with a strong ability to balance customer, employee, and company goals. Adaptable professional utilizing sound judgment and performance-oriented management techniques.
Overview
18
18
years of professional experience
Work History
Lead Driver
Battistini Trucking LLC
Kissimmee, Florida
03.2024 - Current
- Managed resource allocation to optimize efficiency and support operational goals. Investigated mechanical problems reported by drivers and took appropriate action.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Communicated with dispatchers regarding load status and delivery updates.
- Assisted in training new drivers on company policies and procedures.
- Monitored cargo conditions to prevent damage while in transit or storage.
Sales Associate
Off Lease Only Orlando
Orlando, FL
12.2019 - 09.2023
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Adhered to company initiatives, and achieved established goals.
- Answered incoming telephone calls to provide store, product, and service information.
Sales Associate Specialist
Rooms To Go
Kissimmee, FL
09.2015 - 12.2019
- Created and maintained customer files to record and organize information such as name and purchase history.
- Assisted teammates and mentored new employees to deliver top-tier customer experiences.
- Used the POS system to properly track sales and review product orders and Coordinated accurate paperwork and tickets for sold items to prevent sales errors.
- Discussed financing options, pricing and coordinated with financial department to process credit applications and complete transactions.
Assistant Sales Manager
Acceptance Now
Kissimmee, FL
10.2014 - 03.2015
- Partnered with cross-functional departments to maintain merchandising standards and directives.
- Evaluated store performance and recommended action plans to increase productivity.
- Resolved customer complaints regarding sales and service.
- Reviewed past-due accounts and communicated with customers to promote timely payments.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Chief Engineer/Assistant Manager of Operations
Travelodge Inn and Suites
Orlando, FL
01.2009 - 06.2014
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Educated operations team on best practices, company policies and service excellence standards.
- Developed lucrative relationships with clients to promote future business opportunities.
- Prepared staff work schedules and assigned team members to specific duties and delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Maintenance Engineer Manager
Wynfield Inn
Orlando, FL
06.2008 - 01.2009
- Verified maintainability and reliability of equipment, buildings and facilities to achieve high level of asset preservation at reduced total operating cost.
- Organized team activities to build camaraderie and foster pleasant workplace culture while assigned work and monitored performance of personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Associate of Science - HVAC Installation And Repair
Southern Technical College At Fort Myers
Orlando, FL05.2009
HAZWOPER - Confined Spaces & Hazardous Waste Management
Miller Environmental Group, Inc
Calverton, NY06.2003
Skills
- Dispute Mediation
- Problem-Solving
- Policy and Procedure Adherence
- Inventory Control Procedures
- Excellent Communication Skills Verbal and Written
- POS System Operation
- Strategic Planning
- Retail Store Operations
- Client Account Management
- Customer- and Service-Oriented
Languages
Spanish
Full Professional
Timeline
Lead Driver
Battistini Trucking LLC
03.2024 - Current
Sales Associate
Off Lease Only Orlando
12.2019 - 09.2023
Sales Associate Specialist
Rooms To Go
09.2015 - 12.2019
Assistant Sales Manager
Acceptance Now
10.2014 - 03.2015
Chief Engineer/Assistant Manager of Operations
Travelodge Inn and Suites
01.2009 - 06.2014
Maintenance Engineer Manager
Wynfield Inn
06.2008 - 01.2009
Associate of Science - HVAC Installation And Repair
Southern Technical College At Fort Myers
HAZWOPER - Confined Spaces & Hazardous Waste Management
Miller Environmental Group, Inc