Resourceful United States Army specialist with 3 years of experience as Culinary Specialist providing food service and dining facility management. Accomplished in planning, preparing and serving balanced meals under strict deadlines and budget limitations. Focused on proper food handling, safety procedures and maintaining clean food service and dining environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
B'Elaine Fernanders
Fayetteville,NC
Summary
Overview
5
years of professional experience
Work History
United States Army
Culinary, Rank: Specialist
09.2019 - Current
Job overview
- Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
- Inspected deliveries for accuracy and safety.
- Planned menus and ordered various food stock to provide balanced and nutritious meals.
- Handled administrative requirements, maintained records and submitted operational reports.
- Managed all aspects of administrative and personnel needs of ground supply operations.
- Integrated intelligence activities into other military operations, plans and programs.
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-day-day duties accurately and efficiently.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
Aflac
Customer Service Representative
03.2019 - 09.2019
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
- Promoted available products and services to customers during service, account management and order calls.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Bojangles
Cashier
03.2018 - 09.2019
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
Fayetteville Technical Community College
Associate of Arts from Accounting And Business Management
12.2023
University Overview
- 3.0 GPA
Gaffney Sr High SchoolGaffney, SC
High School Diploma
05.2019
University Overview
- 3.5 GPA
- Extracurricular Activities: Foreign language(Spanish), Beta Club
Skills
- Termination Documentation
- Emergency Preparedness
- Equal Employment Opportunity (EEO)
- Industry-Specific HR Regulations
- Instructional Strategies
- Big Data Analytics
- Discipline and Focus
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Personal Protective Equipment
- Commander Assistance
- Training Programs
- In-Person and Telephone Interviewing
- Training Exercises
- Human Resources Management Systems
- Remote Conferencing and Communication
Additional Information
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
- Certifications and Licenses Food Handler Certification , Secret Clearance Top Secret Clearance, TS/SCI
Timeline
Culinary, Rank: Specialist
United States Army
09.2019 - Current
Customer Service Representative
Aflac
03.2019 - 09.2019
Cashier
Bojangles
03.2018 - 09.2019
Fayetteville Technical Community College
Associate of Arts from Accounting And Business Management
Gaffney Sr High School
High School Diploma
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