Belem Calderon-Delgado
Bessemer,AL
Summary
Adept at leading teams and enhancing operational efficiency, my tenure at Desert Radiology showcased my ability to train staff and streamline the onboarding process, significantly improving training outcomes. With a blend of exceptional customer service and proficiency in Office Suite Software, I excel in fast-paced environments, demonstrating unparalleled organization and attention to detail.
Overview
8
8
years of professional experience
Work History
Front Desk Trainor
Desert Radiology
Las Vegas, NV
08.2024 - Current
- Led training sessions for new front desk staff, ensuring smooth onboarding and familiarity with daily operations, systems, and customer service protocols
- Created and updated training materials and resources to improve employee knowledge, skills, and overall efficiency
- Developed training materials, and set up accounts for portal access.
- Provided weekly feedback to supervisors and managers on trainee performance and progress
Medical Receptionist
Desert Radiology
Las Vegas, Nv
01.2018 - 08.2024
- Managed patient check-ins, ensuring accurate information, and a smooth registration process.
- Provided outstanding customer service by answering phone calls, addressing inquiries, and assisting with scheduling
- Verified insurance eligibility during the check-in process, and collected deductible and copayments as required.
- Scheduled appointments for various procedures, including mammograms, ultrasounds, MRIs, CT scans, and more.
Hotel Receptionist
Comfort Inn & Suites
Las Vegas, Nv
10.2016 - 01.2018
- Delivered exceptional customer service, ensuring guests had a pleasant stay, and addressing any concerns promptly.
- Managed guest check-ins, following established procedures for collecting payment methods, and confirming reservation details.
- Answered phone calls, made new reservations, and processed changes to existing bookings
- Assisted guests with check-out procedures, ensuring a smooth and efficient departure experience.
- Answered inquiries from potential customers regarding room availability, rates and policies.
Education
High School Diploma - Medical Academy
East Career And Technical Academy
Las Vegas, NV06.2016
Skills
- Organization & Time Management Skills
- Attention to Detail
- Customer Service
- Leadership
- Teamwork and collaboration
- Multitasking
- Flexible and adaptable
- Office Suite Software
- Scheduling coordination
Languages
Fluent in English and Spanish.
References
References available upon request.
Timeline
Front Desk Trainor
Desert Radiology
08.2024 - Current
Medical Receptionist
Desert Radiology
01.2018 - 08.2024
Hotel Receptionist
Comfort Inn & Suites
10.2016 - 01.2018
High School Diploma - Medical Academy
East Career And Technical Academy
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