Meuriel Georges-Adams

• Supervised youth's daily activities for school, meals, and recreation time.
• Prepared, processed, and maintained forms, reports, logs, records, and activity journals.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Conducted routine and emergency headcounts.

Caregiver for stroke victim family member; Responsibilities included scheduling medical appointments and in-home physical therapy.

• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Connected callers with appropriate professional, department or business.
• Assisted over 100 customers daily by answering questions and transferring to appropriate departments.
• Supported customers by managing 100 calls per day efficiently while maintaining professionalism and upbeat tone.

• Questioned callers to determine the nature of problems and locations to direct the type of response needed.
• Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch, and firefighting crews.
• Entered criminal record checks, driver's license numbers, and warrants into telecommunications systems to fulfill officer requests.

• Helped a large volume of customers every day with a positive attitude and focused on customer satisfaction, and increased sales by 30%
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Informed customers about special promotions and provided detailed information for various products.
• Discovered and actualized customer service initiatives to decrease wait times by 10%.

• Questioned callers to determine the nature of problems and locations to direct the type of response needed.
• Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch, and firefighting crews.
• Entered criminal record checks, driver's license numbers, and warrants into telecommunications systems to fulfill officer requests.