Belem Fragoso
East Elmhurst,NY
Summary
Experienced bartender with a passion for innovation and a drive to excel in the hospitality industry. Seeking to expand customer service skills and elevate guest experiences. Eager to tackle new challenges, contribute to a dynamic team, and provide exceptional service with a creative flair.
Overview
8
8
years of professional experience
Work History
Bartender/ Server
Lucky Strike
Queens, NY
12.2024 - Current
- Developed and maintained extensive knowledge of beverage offerings and cocktail preparation techniques.
- Provided exceptional customer service, ensuring timely delivery of orders in high-pressure environments.
- Managed bar inventory, including ordering supplies and tracking usage to minimize waste.
- Trained new staff on bartending best practices, fostering teamwork and improving service efficiency.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Outreach Agent
New York State Solar
Queens
08.2024 - 09.2024
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Participated in ongoing training programs related to job duties or responsibilities.
Assistant Store Manager
7-eleven Convenience Store
Queens , NY
08.2020 - 08.2024
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Coordinated with vendors to secure product availability at competitive prices.
- Maintained a safe working environment by enforcing safety regulations.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Customer Service Representative
Tower
Queens , NY
04.2023 - 08.2023
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Managed high-volume of inbound and outbound customer calls.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaint.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Provided technical support over the phone when needed.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
PTA President
Elm tree Elementary School
Queens, NY
09.2018 - 06.2022
- Collaborated with teachers, staff, and administrators to coordinate student-centered activities.
- Provided leadership and guidance to committee chairs in order to ensure successful completion of tasks related to their respective areas.
- Oversaw implementation of approved budgets while ensuring fiscal responsibility within all areas of operation.
- Coordinated with the school administration on upcoming projects, fundraisers, and other events.
- Attended district-level meetings as a representative of the PTO organization.
- Researched potential vendors for event supplies or services needed for upcoming fundraisers or activities.
- Planned special events such as family nights, carnivals, holiday parties.
- Maintained accurate records of all financial transactions conducted by the PTO throughout the year.
Sales Associate
Toys R Us
Queens, NY
01.2018 - 06.2018
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Some College (No Degree) - Bartending
NYC Bartending School
New York10-2024
High School Diploma -
Wilmer Amina Carter High School
Rialto, CA05-2011
Skills
- Stock management
- Records Management
- Customer Relations
- Department Oversight
- Business Development
- Spanish translation
- Team Management
- Sales expertise
- Problem-Solving
- Bartending
- Scheduling
Languages
English
Professional
Spanish
Professional
Affiliations
- Hiking
- Crafting
- Baking
References
Dale Ming- (305)305-7473
Evelyn Matías (347)633-4098
Julian Verdecchia (516)5678804
Timeline
Bartender/ Server
Lucky Strike
12.2024 - Current
Outreach Agent
New York State Solar
08.2024 - 09.2024
Customer Service Representative
Tower
04.2023 - 08.2023
Assistant Store Manager
7-eleven Convenience Store
08.2020 - 08.2024
PTA President
Elm tree Elementary School
09.2018 - 06.2022
Sales Associate
Toys R Us
01.2018 - 06.2018
Some College (No Degree) - Bartending
NYC Bartending School
High School Diploma -
Wilmer Amina Carter High School