Belem Fragoso
East Elmhurst,NY
Summary
Led initiatives to foster personal growth among individuals. Guided young minds through educational experiences. Cultivated a reputation for reliability and fairness in mentoring roles.
Overview
7
7
years of professional experience
Work History
Bartender/ Server
Lucky Strike
Queens, NY
12.2024 - Current
- Developed and maintained extensive knowledge of beverage offerings and cocktail preparation techniques.
- Facilitated enjoyable experiences for children at school camps and birthday parties through outstanding customer service.
- Managed bar inventory, including ordering supplies and tracking usage to minimize waste.
- Trained new staff on bartending best practices, fostering teamwork and improving service efficiency.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Outreach Agent
New York State Solar
Queens
08.2024 - 09.2024
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
- Participated in ongoing training programs related to job duties or responsibilities.
Assistant Store Manager
7-eleven Convenience Store
Queens , NY
08.2020 - 08.2024
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Coordinated with vendors to secure product availability at competitive prices.
- Maintained a safe working environment by enforcing safety regulations.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Customer Service Representative
Tower
Queens , NY
04.2023 - 08.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaint.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Provided technical support over the phone when needed.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
PTA President
Elm tree Elementary School
Queens, NY
09.2018 - 06.2022
- Collaborated with teachers, staff, and administrators to coordinate student-centered activities.
- Provided leadership and guidance to committee chairs in order to ensure successful completion of tasks related to their respective areas.
- Oversaw implementation of approved budgets while ensuring fiscal responsibility within all areas of operation.
- Attended district-level meetings as a representative of the PTA organization.
- Researched potential vendors for event supplies or services needed for upcoming fundraisers or activities.
- Maintained accurate records of all financial transactions conducted by the PTA throughout the year.
Education
Some College (No Degree) - Bartending
NYC Bartending School
New York10-2024
High School Diploma -
Wilmer Amina Carter High School
Rialto, CA05-2011
Skills
- Stock management
- Records Management
- Customer Relations
- Department Oversight
- Business Development
- Spanish translation
- Team Management
- Sales expertise
- Problem-Solving
- Bartending
- Scheduling
Languages
English
Professional
Spanish
Professional
Affiliations
- Hiking
- Crafting
- Baking
References
Dale Ming- (305)305-7473
Evelyn Matías (347)633-4098
Julian Verdecchia (516)5678804
Timeline
Bartender/ Server
Lucky Strike
12.2024 - Current
Outreach Agent
New York State Solar
08.2024 - 09.2024
Customer Service Representative
Tower
04.2023 - 08.2023
Assistant Store Manager
7-eleven Convenience Store
08.2020 - 08.2024
PTA President
Elm tree Elementary School
09.2018 - 06.2022
Some College (No Degree) - Bartending
NYC Bartending School
High School Diploma -
Wilmer Amina Carter High School