Belem Fuentes
Seguin,TX
Summary
Dynamic professional with extensive experience at New York & Company, excelling in customer service and team leadership. Proven track record in promotional planning and business development, enhancing sales through effective strategies. Skilled in money handling and decision-making, consistently improving customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Mail Carrier
USPS
Eagle Pass, TX
05.2022 - 08.2025
- Delivered mail and packages efficiently to designated routes, ensuring timely service.
- Managed customer inquiries and resolved issues regarding mail delivery and services.
- Operated postal vehicles safely while adhering to all traffic regulations.
- Sorted and organized mail for effective route planning each day.
- Maintained accurate records of deliveries, pickups, and customer interactions.
- Conducted routine vehicle inspections to ensure safety compliance and operational readiness.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
- Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Monitored weather conditions regularly to adjust delivery routes accordingly.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Assistant Manager
New York & Company
Eagle Pass, TX
07.2018 - 07.2019
- Assisted in training new staff on operational processes and customer service standards.
- Coordinated daily store operations to maintain optimal inventory levels and merchandise presentation.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Supported management in scheduling staff shifts to optimize coverage during peak hours.
- Analyzed sales data to identify trends and recommended adjustments to improve performance.
- Collaborated with team members to execute promotional events, enhancing customer engagement.
- Monitored employee performance, providing feedback and support for professional development.
- Led initiatives to streamline processes, increasing overall efficiency in daily operations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Sales Associate
New York & Company
Eagle Pass, TX
02.2016 - 03.2017
- Assisted customers in product selection and inquiries to enhance shopping experience
- Maintained clean and organized sales floor to promote a welcoming environment
- Operated point-of-sale system accurately for efficient transaction processing
- Collaborated with team members to achieve daily sales goals and objectives
- Participated in inventory management tasks to ensure stock availability
- Engaged with customers to build rapport and foster loyalty
- Learned product features and benefits to provide informed recommendations
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Cc Winn High School
Eagle Pass, TX05.2009
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Promotional planning
- Business development
Languages
Spanish
Native or Bilingual
Timeline
Mail Carrier
USPS
05.2022 - 08.2025
Assistant Manager
New York & Company
07.2018 - 07.2019
Sales Associate
New York & Company
02.2016 - 03.2017
High School Diploma -
Cc Winn High School