Belen Amador

• Ran the register at a high-volume neighborhood grocery store, processing cash, credit, and debit payments through the point-of-sale system.

• Served a largely Spanish-speaking customer base and translated for customers and staff throughout the shift.

• Answered questions, resolved complaints, returns, and pricing disputes, and helped customers find merchandise while keeping the line moving

Assist each customer at the window in a professional and courteous manner, verifying photo identification, account information, and available balances before completing a request.

• Process deposits, withdrawals, check cashing, transfers, and payments, and issue a receipt for every transaction.

• Collect payments and balance a cash drawer of up to $10,000 at the end of every shift, tracking down any variance before leaving.

• Protect confidential financial and personal information in line with federal banking regulations and bank privacy policy.

• Resolve routine concerns at the window and refer more complex requests to the right team member or department.

• Explain fees, holds, and account requirements to customers who are frustrated or in a hurry, and switch to Spanish whenever it helps them understand.

• Trained four new tellers on branch procedures, systems, and cash handling standards.