Belen Antuna
Plainview,TX
Summary
Dynamic and dedicated professional with a positive attitude and strong multitasking abilities, previously at 1 - Spine. Expert in patient scheduling and insurance verification, enhancing patient satisfaction through efficient appointment management and exceptional customer service. Committed to fostering a welcoming environment and maintaining organized records to support seamless operations.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Chiropractic Office Assistant
1 - Spine
Lubbock, TX
04.2022 - Current
- Maintained confidentiality of sensitive patient information while adhering to HIPAA regulations at all times.
- Improved patient satisfaction by providing efficient scheduling and appointment coordination.
- Contributed to a pleasant atmosphere within the chiropractic office by fostering an environment of teamwork, open communication, and mutual respect among staff members.
- Ensured prompt communication between patients and chiropractors through accurate message taking and relaying information as required.
- Organized and maintained accurate patient records, ensuring that all necessary forms and documentation were up-to-date and properly filed.
- Delivered excellent customer service, addressing patient inquiries in person or over the phone with professionalism and empathy.
- Helped maintain a positive online presence for the chiropractic office by encouraging satisfied patients to leave reviews on various platforms.
- Enhanced patient experience by consistently maintaining a clean, welcoming environment within the reception area.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Front Desk Receptionist
Covington Bodyshop
Plainview, TX
10.2021 - 04.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
General Labor
Gonzales Painting & Remodeling
Plainview, TX
10.2018 - 07.2021
Education
South Plains College
Plainview, TXSkills
- Patient scheduling
- Insurance verification
- Appointment management
- Positive attitude
- Multitasking and organization
- Cleaning and sanitizing
- Patient care
Timeline
Chiropractic Office Assistant
1 - Spine
04.2022 - Current
Front Desk Receptionist
Covington Bodyshop
10.2021 - 04.2022
General Labor
Gonzales Painting & Remodeling
10.2018 - 07.2021
South Plains College