Linda Keating
Weatherly,PA
Summary
Compassionate and detail-oriented professional with expertise in patient care and HIPAA compliance. Proven ability in managing patient records and enhancing customer service in fast-paced healthcare environments.
Organized healthcare professional skilled in multitasking and managing patient flow. Experienced in insurance verification and billing, contributing to seamless office operations and optimal patient care.
Possessing first-rate communication skills and personable demeanor demonstrated across 20 years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.
Experienced with patient scheduling, administrative support, and office management in chiropractic setting. Utilizes strong organizational skills and effective communication to enhance office efficiency. Track record of fostering welcoming and professional environment for patients and staff.
Overview
25
25
years of professional experience
Work History
Chiropractic Office Assistant
Janet Degenhart
Hazleton, PA
07.2025 - Current
- Assisted with patient scheduling and managed appointment confirmations effectively.
- Provided front desk support, ensuring smooth patient flow and optimal office operations.
- Maintained accurate patient records using electronic health record systems.
- Responded to patient inquiries, delivering exceptional customer service and fostering positive relationships.
- Obtained drug and alcohol screening for multiple companies
- Performed DOT and Non Dot physicals
- Billing for multiple companies
- Maintaining full-limited driving queries through the Clearing House
- Performed x-rays as requested by the doctor
- Offered multiple types of therapy such as lazer, electro stimulus, and traction
Home Health CNA
Lynn Conahan
Beaver Meadows, PA
02.2024 - 07.2025
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare professionals promptly.
- Provided emotional support to patients and families during care transitions.
- Maintained accurate records of patient care and progress consistently.
- Trained new staff on caregiving protocols and best practices for patient care.
- Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
- Enhanced patient comfort by providing compassionate and attentive care.
- Provided mobility support, helping patients move safely around their homes and reducing the risk of falls or injuries.
- Reduced caregiver burden by providing respite care services that allowed family members time away from caregiving duties.
Beautician
Holiday Hair
Hazleton, PA
10.2016 - 01.2021
- Provided personalized skincare consultations to enhance client satisfaction and loyalty.
- Executed a variety of hair treatments, maintaining adherence to safety and sanitation protocols.
- Collaborated with team members to ensure smooth salon operations and exceptional customer service.
- Assisted in managing inventory levels for beauty products, optimizing stock availability for services.
- Trained junior staff on techniques for hair coloring and styling, improving overall service quality.
- Developed strong client relationships through effective communication and tailored beauty recommendations.
- Participated in ongoing education sessions to stay updated on industry trends and techniques.
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Increased customer loyalty with exceptional customer service and follow-up care advice.
- Boosted salon revenue by upselling additional services and retail products during appointments.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Utilized advanced techniques in hair removal, including waxing, threading, and laser procedures.
CNA
Berwick Retirement Village
Berwick, PA
02.2010 - 03.2014
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to healthcare team promptly.
- Maintained cleanliness of resident areas, adhering to safety protocols.
- Documented care provided in electronic health records accurately.
- Collaborated with nursing staff to develop personalized care plans for residents.
- Trained new CNA staff on best practices and procedures effectively.
- Advocated for resident needs and preferences during care discussions.
- Supported recreational activities to enhance resident engagement and well-being.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
ER Technician
Hazleton General Hospital
Hazleton, PA
09.2001 - 03.2006
- Assisted in triaging patients to determine urgency and medical needs.
- Administered first aid and basic life support procedures during emergencies.
- Utilized electronic health record systems for accurate patient documentation.
- Monitored vital signs and reported significant changes to medical staff.
- Maintained sterile environments and adhered to safety protocols consistently.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Collected vital signs accurately and consistently, allowing for timely interventions when necessary.
- Maintained a clean and safe environment for patients, reducing the risk of infection and promoting overall wellbeing.
- Managed inventory of supplies within the ER unit assuring proper stocking levels for daily operations.
- Worked with nurses to assess patients and prepare for tests and procedures.
Education
Licensed Cosmetologist - Beautician
Jolee Beauty Academy
Hazleton, PA06-2016
CNA Certification - Certfied Nursing Assistant
NSB Trainers
Hazleton, PA12-2010
Skills
- HIPAA compliance
- Office administration
- Patient scheduling
- Insurance verification
- Appointment management
- Medical billing
- Positive attitude
- Problem-solving
- Attention to detail
- Multitasking and organization
- Cleaning and sanitizing
- Patient care
- HIPAA regulations
- Computer skills
- Team leadership
- Accounts receivable
- Claims processing
- Clinical documentation
- Patient charting
- Phone and email etiquette
- Payment reconciliation
- Flexible schedule
- Patient registration
- Electronic charting
- Managing patient records
- Data entry
- Accounts payable
- Specimen collection
- Front desk management
- Medical terminology
- Patient demographics
- Appointment scheduling
- Insurance billing
- Workload management
- Medical procedures
- Patient relations
- Appointment coordination
- Data confidentiality
- Emergency procedures
- Records management
- Clinical medical assistance
- Patient flow
- Patient screening
- EMR software
- Clinical and administrative support
- Medical terminologies
- Patient assessments and care
- Teamwork
- Multi-line telephone management
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
Languages
English
Native or Bilingual
Timeline
Chiropractic Office Assistant
Janet Degenhart
07.2025 - Current
Home Health CNA
Lynn Conahan
02.2024 - 07.2025
Beautician
Holiday Hair
10.2016 - 01.2021
CNA
Berwick Retirement Village
02.2010 - 03.2014
ER Technician
Hazleton General Hospital
09.2001 - 03.2006
Licensed Cosmetologist - Beautician
Jolee Beauty Academy
CNA Certification - Certfied Nursing Assistant
NSB Trainers