Belen Badejo
Fort Worth,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Conduent
Fort Worth, Texas
07.2023 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Customer Service Representative
Alorica
Fort Worth, Texas
02.2022 - 06.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Patient Care Technician
Hermann Memorial Hospital-Greater Heights
Houston, TX
09.2014 - 11.2016
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Assisted with patient admissions, discharges and transfers.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
Certified Medication Aide
Spring Creek Nursing and Rehab
Beaumont, TX
04.2008 - 08.2014
- Monitored vital signs during medication administration to quickly identify complications.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Maintained medication stock and cleaned patient rooms and equipment.
Customer Service Representative
Liberty Power Sales
Nederland , CO
02.2006 - 09.2008
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
Education
GED -
Homeschooled
Liberty, TX07-1999
Skills
- Technologically savvy
- Project management abilities
- Microsoft Office expertise
- Courteous demeanor
- Adaptive team player
- Product organization
- Conflict mediation
- Problem-solving abilities
References
References available upon request.
Timeline
Customer Service Representative
Conduent
07.2023 - Current
Customer Service Representative
Alorica
02.2022 - 06.2023
Patient Care Technician
Hermann Memorial Hospital-Greater Heights
09.2014 - 11.2016
Certified Medication Aide
Spring Creek Nursing and Rehab
04.2008 - 08.2014
Customer Service Representative
Liberty Power Sales
02.2006 - 09.2008
GED -
Homeschooled
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