Belen Dela Cruz
Nottingham,Maryland
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Ambitious, career-focused job seeker, anxious to obtain to help launch career while achieving company goals.
Overview
17
17
years of professional experience
Work History
Equipment Processor
Kreg Therapeutics
Baltimore, Maryland
06.2018 - Current
- Inspected and tested equipment to ensure compliance with safety standards.
- Maintained accurate records of all received, processed, and shipped items.
- Repaired or replaced defective parts on equipment using hand tools.
- Performed minor maintenance tasks on equipment such as lubricating moving parts.
- Ensured that all necessary paperwork was completed for each shipment accurately and timely.
- Trained new employees on proper operation of machines and safety protocols.
- Monitored production line performance to identify problems or areas for improvement.
- Collaborated with other departments to ensure customer orders were fulfilled correctly and efficiently.
- Adjusted machine settings to accommodate product specifications or changes in materials used.
- Communicated regularly with management regarding progress, issues, and recommendations for improvements.
- Identified potential safety hazards associated with processing equipment and reported them immediately.
- Recycled scrap materials generated during production process according to company policies.
- Worked collaboratively with team members to complete projects within established deadlines.
- Followed strict guidelines when handling hazardous materials related to processing operations.
- Developed preventive maintenance plans for machinery in order to minimize downtime due unforeseen breakdowns.
- Packed, sealed or affixed postage to prepare materials for shipping.
Merchandise Supervisor
Hudson News Group BWI Airport
Baltimore, Maryland
05.2015 - 07.2018
- Ensured accurate inventory levels through daily cycle counts and stock adjustments.
- Developed efficient processes for stocking shelves, organizing products, and restocking items as necessary.
- Planned and implemented visual merchandising strategies to maximize sales potential and create an inviting customer experience.
- Conducted regular price comparisons with competitors to ensure competitive pricing structures were maintained.
- Maintained knowledge of current trends in the marketplace, including popular colors and styles.
- Created promotional displays for seasonal or holiday events to increase traffic in the store.
- Provided training sessions for new employees on merchandise policies and procedures.
- Resolved customer complaints related to product availability or quality issues promptly and professionally.
- Enforced strict adherence to safety protocols within the store environment at all times.
- Organized special promotions such as buy one get one free offers or discounts based on spending thresholds.
- Worked closely with store managers to ensure that all merchandise was properly displayed according to company standards.
- Upsold and down-sold products and services to meet specific customer needs.
- Revamped shelving, racks and bins to meet new planogram designs.
- Adhered to company standards when merchandising displays and running promotions.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Placed prices and descriptive signage to enhance displays and promote items.
- Developed pricing promotions and markdowns to meet sales and margin targets.
- Collaborated with marketing team to develop and launch targeted strategies and initiatives.
- Reviewed supply levels and aging inventory to forecast purchasing needs.
- Organized and prioritized projects.
- Maintained information database related to products and service availability, supplier capabilities and lead times.
Customer Service Cashier
JC Penny Co
Baltimore, Maryland
10.2010 - 12.2014
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Complied with all health and safety regulations while performing job duties.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Maintained cleanliness and presentation of stock room and production floor.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Informed customers of in-store promotions or pricing specials.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
Warehouse Assistant
Under Armour
Baltimore, Maryland
04.2010 - 09.2010
- Packed goods for shipment, including labeling boxes and preparing shipping documents.
- Organized warehouse racks to ensure efficient storage of goods.
- Maintained a clean work area in the warehouse, keeping it free from dust and dirt.
- Reported any damaged items or discrepancies in shipments to supervisor immediately.
- Utilized barcode scanner to accurately track all goods entering or leaving the warehouse.
- Cross-checked order forms against actual products received or sent out for accuracy.
- Followed safety guidelines while operating machinery in the facility.
- Organized materials on pallets according to size, weight, and type of item.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Assembled cartons, crates and containers to prepare for shipping.
- Used tools, sprayers and cleaning solutions to disinfect work areas.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Compared and verified identifying information of outgoing shipments.
CNA Certified Nursing Assistant
Jyokoukai Hospital ,Fukushima City Japan
Fukushima , Japan
07.2007 - 05.2008
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Transported residents within the facility as needed.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Distributed drinking water and nourishment to residents.
- Assisted residents in preparing for activities and social programs.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Answered patient call signals and signal lights to determine patients' needs.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Turned and repositioned bedridden patients to prevent bedsores.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Planned and served meals and snacks to patients according to prescribed diets.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Transported patients to treatment units, using wheelchair or strher.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Responded quickly to emergency situations involving sudden illness or injury.
Education
High School Diploma -
03-1989
Some College (No Degree) -
Skills
- Packing and Unpacking
- Stock Rotation
- Workplace Cleanliness
- Warehouse Operations
- Experienced Customer Service
- Adaptive to a change
- Leadership
- Expert in time management
- Well Organized
- Interpersonal Skills
- Billingual
- Shipping and receiving
- Quality Control
Languages
English
Professional
Japanese
Professional
Pilipino
Native/ Bilingual
Timeline
Equipment Processor - Kreg Therapeutics
06.2018 - Current
Merchandise Supervisor - Hudson News Group BWI Airport
05.2015 - 07.2018
Customer Service Cashier - JC Penny Co
10.2010 - 12.2014
Warehouse Assistant - Under Armour
04.2010 - 09.2010
CNA Certified Nursing Assistant - Jyokoukai Hospital ,Fukushima City Japan
07.2007 - 05.2008
Camarines Norte National HiGH School - High School Diploma,
Vocational Education.Fukushima City - Some College (No Degree),
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