Belen Guevara
El Paso
Summary
Results-oriented Logistic Coordinator with over 5 years in supply chain management and over 10 years as an Assistant Manager in retail. Expertise in coordinating shipments for timely delivery while driving sales growth and customer satisfaction. Strong communicator, facilitating collaboration among teams and partners. Experienced in training staff and implementing strategies that enhance operational efficiency and customer engagement.
Overview
4
4
years of post-secondary education
19
19
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE(CSR)
Sky Transportation
El Paso
04.2026 - 06.2026
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed strong customer rapport to maintain repeat business.
- Managed customer accounts while ensuring secure and accurate record-keeping.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Updated databases with new and modified customer data.
- Maintained detailed records of delays and issues for effective follow-up and future reference.
- Coordinated with SKY and SCSS logistics teams to streamline delivery operations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Excelled in exceeding daily credit card application goals.
DISPATCHER
Mesilla Valley Transportation
El Paso
10.2025 - 03.2026
- Communicated shipment status and delays to customers.
- Assigned drivers to appropriate routes based on fleet and customer needs.
- Prepared dispatch reports for fleet management to enhance operational decision-making.
- Managed overnight driver phone calls to assist on any arising issues while on the job.
- Ensured driver compliance with safety road regulations during operations.
- Utilized logistic systems to efficiently route and track drivers, providing accurate estimated arrival times.
- Communicated shipment status and delays to customers.
LOGISTICS COORDINATOR II
UPS Express Critical
El Paso
02.2021 - 10.2024
- Detail-oriented logistics coordinator with 4 years of experience in supply chain management.
- Managed time-sensitive shipments, prioritizing customer satisfaction through effective logistics solutions.
- Coordinated shipments, ensuring timely delivery and optimizing cost efficiency.
- Facilitated collaboration between internal teams and external partners, enhancing communication and operational efficiency.
- Proficient in logistics software and tools, ensuring accurate tracking and timely delivery of shipments.
ASSISTANT MANAGER
New York & Company
El Paso
03.2010 - 09.2020
- Results-driven Assistant Manager with over 10 years of experience in retail management at New York & Company.
- Drove sales growth and enhanced customer satisfaction through effective team leadership.
- Skilled in training and developing team members to ensure a cohesive and motivated workforce.
- Implemented visual merchandising strategies that elevated brand presence and enhanced store ambiance.
- Strong communication and interpersonal skills, enabling seamless collaboration with diverse teams and customers.
- Addressed operational challenges and ensured compliance with company policies and procedures.
CREW MEMBER
Little Caesars
El Paso
10.2007 - 04.2009
- Multitasked in fast-paced environment, ensuring timely and accurate order fulfillment.
- Skilled in efficiently operating kitchen equipment and maintaining high standards of food safety.
- Strong team player with proven experience collaborating effectively with colleagues to enhance service delivery.
- Collaborated with colleagues to improve service delivery and create a supportive team atmosphere.
- Versatile in various roles, including cashier, food preparation, and inventory management.
Education
MEDICAL ASSISTANT CERTIFICATION -
Southwest University
El Paso, TXBACHELOR OF SCIENCE - KINESIOLOGY
University of Texas at El Paso
El Paso, TXHIGH SCHOOL DIPLOMA -
Jefferson High School
El Paso, TX 08.2005 - 05.2009
Skills
- SCSS / Brokerage Management
- Time management
- Multitasking efficiency
- Team leadership
- Leadership
- Adaptability
- Communication
- Interpersonal Skills
- Inventory control
- Logistics software
- Shipment coordination
- Data analysis
- Cost efficiency
Languages
- Spanish, Advanced
- English, Advanced
Timeline
CUSTOMER SERVICE REPRESENTATIVE(CSR)
Sky Transportation
04.2026 - 06.2026
DISPATCHER
Mesilla Valley Transportation
10.2025 - 03.2026
LOGISTICS COORDINATOR II
UPS Express Critical
02.2021 - 10.2024
ASSISTANT MANAGER
New York & Company
03.2010 - 09.2020
CREW MEMBER
Little Caesars
10.2007 - 04.2009
HIGH SCHOOL DIPLOMA -
Jefferson High School
08.2005 - 05.2009
MEDICAL ASSISTANT CERTIFICATION -
Southwest University
BACHELOR OF SCIENCE - KINESIOLOGY
University of Texas at El Paso