Belen Mehta
Carson City
Summary
Dedicated DMV Service Technician skilled in managing high-stress situations and resolving customer inquiries. Known for reliability, teamwork, and adaptability, ensuring effective service delivery.
Overview
9
9
years of professional experience
Work History
DMV Service Technician 3
Department of Motor Vehicles
10.2024 - Current
- Document Processing: Registering/titling vehicles, issuing driver's licenses and ID cards, and processing reinstatements
- Testing: Administering written and vision tests
- Financial Duties: Calculating fees, collecting cash/credit payments, and balancing office funds
- Compliance: Explaining state laws, rules, and regulations to the public
- Familiarized in procedures at the business registration window
- Resolved customer inquiries through multiple communication channels, ensuring prompt and effective support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Human Resources Supervisor
JCPenney
10.2017 - 03.2025
- Led recruitment and onboarding processes, enhancing employee integration and retention rates.
- Collaborated with department managers on workforce planning efforts, identifying staffing needs and ensuring appropriate resource allocation.
- Oversaw payroll processing tasks while maintaining accuracy and adherence to deadlines.
- Implemented performance management systems to improve employee productivity and job satisfaction.
- Facilitated open communication channels between employees and management, promoting a positive work environment.
- Balanced multiple tasks simultaneously, prioritizing responsibilities within a fast-paced retail environment.
Education
High School Diploma -
Carson High School
Carson City, NVAssociate of Arts -
Western Nevada College
Carson City, NVSkills
- Customer service
- Work with minimal supervision
- Flexible and adaptable
- Professional and courteous
- Teamwork and collaboration
- Punctual and reliable
- Quick to adapt
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
DMV Service Technician 3
Department of Motor Vehicles
10.2024 - Current
Human Resources Supervisor
JCPenney
10.2017 - 03.2025
High School Diploma -
Carson High School
Associate of Arts -
Western Nevada College