Belicia Cox
Bryan,TX
Summary
Dynamic and reliable professional with extensive experience at HEB Grocery Store, excelling in food handling safety and customer service. Proven ability to enhance customer satisfaction through creative cake decoration and personalized shopping experiences. Committed to teamwork and continuous learning, consistently meeting quality goals and ensuring operational excellence.
Overview
2
2
years of professional experience
Work History
Cake Decorator
HEB Grocery Store
03.2025 - Current
- Decorated cakes using various techniques to enhance visual appeal and customer satisfaction.
- Collaborated with team members to fulfill special orders and manage cake display presentation.
- Maintained cleanliness of work area, adhering to food safety standards and hygiene protocols.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Packaged and priced each product according to company pricing procedures.
Food Service Worker
HEB Grocery Store
07.2024 - 03.2025
- Prepared and served food items in compliance with health and safety standards.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Operated kitchen equipment efficiently while adhering to operational guidelines.
- Collaborated with team members to ensure timely service during peak hours.
- Engaged with customers to provide excellent service and address inquiries promptly.
Personal Shopper
HEB Grocery Store
03.2024 - 07.2024
- Curated personalized shopping lists based on customer preferences and dietary needs.
- Assisted customers in locating products, enhancing overall shopping experience.
- Maintained product knowledge to provide accurate recommendations and solutions.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Education
High School Diploma -
Cleburne High School
Cleburne, TX05-2024
Skills
- Food handling safety
- Stock rotation
- Continuous learning and adaptation
- Baking machinery
- Production and processing
- Hospitality and accommodation
- Reliable and responsible
- Team cooperation
- Critical thinking
- Customer service
Timeline
Cake Decorator
HEB Grocery Store
03.2025 - Current
Food Service Worker
HEB Grocery Store
07.2024 - 03.2025
Personal Shopper
HEB Grocery Store
03.2024 - 07.2024
High School Diploma -
Cleburne High School