Belina Gomez

Building schedules

Hiring and firing

Building and creating a positive environment

Creating team events for learning and bonding

Keeping sales high

Adapting to new clients

• Adhered to all government standards for air travel safety including screening of passengers and baggage.
• Developed an effective working knowledge of TSA regulations, policies, and procedures.
• Ensured compliance with laws related to prohibited items such as weapons, explosives, drugs.
• Identified threats within seconds by analyzing the body language of travelers entering the facility.

• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Committed to delivering excellent customer service while working in a fast-paced environment.
• Focused on learning new skills and staying updated with industry changes.
• Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite.
• Enforced work practices and procedures to reduce workplace safety and health hazards.

• Developed and implemented successful strategies to increase team performance, resulting in a 20% growth in sales.
• Created and maintained positive relationships with clients through effective communication, negotiation and problem-solving skills.
• Ensured compliance with company policies regarding safety regulations, product quality standards and ethical practices.
• Organized monthly meetings to review progress against objectives set out at the beginning of each quarter.
• Resolved customer complaints promptly and professionally.
• Attended industry events and conferences to attract potential customers and increase brand awareness.

• Demonstrated excellent interpersonal and communication abilities while liaising with clients, vendors, and coworkers.
• Assisted in the coordination of events such as conferences or seminars by preparing materials needed for attendees.
• Processed incoming mail on a daily basis including sorting through it according to priority level.
• Adapted quickly to changing priorities when dealing with unexpected situations or deadlines in the workplace.
• Managed multiple phone lines efficiently while providing courteous customer service to callers.
• Performed administrative duties such as typing up memos, transcribing notes from meetings, and creating reports for management review.

• Demonstrated strong leadership skills while managing a team of employees, setting goals and objectives, providing feedback, and conducting performance reviews.
• Conducted regular meetings with staff members to discuss upcoming projects or changes in policy or procedure.
• Resolved customer complaints in an efficient manner by identifying root causes and implementing effective solutions.
• Monitored inventory levels for supplies needed for daily operations.
• Analyzed data from various sources such as reports or surveys to evaluate trends in customer service delivery.
• Created weekly schedules based on predicted staffing needs, budgets and employee requests.

• Followed health department regulations for handling food products properly.
• Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns.
• Placed orders into POS systems and handled cash and credit transactions.
• Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
• Collaborated with team members to ensure smooth operations during peak hours.
• Prepared and served cold drinks, and frozen milk drinks and desserts, using drink-dispensing, milkshake, and frozen custard machines.