BELINDA SELLERS
New Caney,TX
Summary
I have a 15 years plus investment banking background, as well as 10 years plus non-profit community social services experience. I love assisting others. It is a ministry to me, and I have served those that are very wealthy, to those that are homeless and unemployed with many barriers. I love to help make a difference in the lives of others, and my goal is to continue helping to serve others with the same professionalism and superior track record that I have always had.
Overview
15
15
years of professional experience
Work History
Employment Specialist
Goodwill Industries of Houston
01.2024 - 08.2024
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Develop strong interpersonal relationships with the workforce members to create ongoing support and guidance during their job search, leading to increased confidence and motivation.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Updated client records to reflect personal information, qualifications and career aspirations.
- Daily in-person, telephone, and email follow up with workforce members regarding their current employment, potential employment, as well as overall career and educational goals.
Employment Specialist
Northwest Assistance Ministries (NAM)
03.2019 - 02.2023
- Duties consisted of coaching and mentoring of adult students within a community non-profit academic program. Assessed individual student needs to create educational plans, while addressing academic strengths and interests of each students.
- Help foster personal developmental growth of each students regarding their educational and career goals. Recommend students who most closely fit the drive, ambition, and potential dedication to meet the requirements of the organization.
- Assist students with any other needs or barriers that may prevent them from reaching there goals within the program.
- Hold students accountable for attendance of classes and passing of exams.
- Heavy telephone and email follow up with all students within my caseload.
- Assist students with interviewing skills and employment goals once academic goals are completed.
- Meet the Training and Education Specialist Job requirements on a consistent basis to help enhance the education and career paths of my students.
Emergency Roadside Assistance Specialist (Inbound Call Center)
AAA of Auto Club of Southern California
01.2019 - 10.2019
- Assist Southern California motorist with emergency roadside distress calls by gathering details, and making quick judgments regarding the correct actions that needs to be taken to help the members. Some calls may require 911 emergency police assistance, collision and breakdown tows, battery and tire assistance, as well as auto repairs, and auto rental reservations.
- Provide accurate, but friendly and fast pace service to members on a consistent basis.
- Promote the appropriate 3rd party vendor products to maximize profit for the auto club.
- Knowledge of dispatch system, maps, and various other internal systems to assist members with account services and payments.
- Very heavy public relations and fast pace call center environment assisting stranded motorists. Assist auto club members with membership questions, concerns and complaints.
- Recommend the appropriate product based on the members requests and needs.
United Way Thrive Workforce Connector Employment Specialist (SSVF) Supportive Services for Veterans Housing Case Manager
Goodwill Industries of Houston
07.2015 - 01.2019
- Assist clients with housing, employment, and other wrap round supportive services.
- Heavy microsoft suite computer skills, email and telephone duties performed daily to assist workforce members.
- Help clients to remove Barriers to Housing, Employment, and Job Training, while providing connections to Community Resources to help the clients reach their personal goals
- Communicate with Clients, Property Managers, Landlords, and other Community Organizations with regards to Housing needs for my Clients
- Perform Housing Inspections, Process Purchase Orders for funding, Case Tracking in a timely manner
- Provide heavy Community Outreach with other Community Based United Way Partners, to exchange informational Resources to assist clients
Trust Operations Specialist II
Frost Bank
02.2013 - 07.2015
- Assist Trust Officers with their daily duties such as trust account review, disbursement of funds as required to maintain trust agreements, receive and send wires to and from trust accounts, create drafts for accounts payable, receive in funds for accounts receivable, set up new trust accounts, and close old trust accounts as necessary
- Assist with monthly audit of Trust Vault, as well as track and data input duties for all departmental Trust Accounts in order to maintain accuracy
Eligibility Worker II
State of Texas
04.2011 - 02.2013
- Heavy policy and procedure knowledge, process new SNAP, TANF and MEDICAID application, make changes to existing cases, process state and national alerts, recerts, as well as set and manage case penalties
- Heavy communication with clients, internal departments, and or other community organizations
- Ability to process at least 50 or more cases per day with accuracy
Veteran's (Welcome Home) Employment Specialist
State of California
07.2009 - 10.2010
- Assist Veterans returning from tour duty with civilian career and educational goals. Assist Veterans with work readiness workshops, computer lab, and unemployment insurance benefits. Heavy workforce member relations, in-person, telephone, and via email with regards to follow-up on career goals and bench marks.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Updated client records to reflect personal information, qualifications and career aspirations.
- Forged relationships with employers to gain insight into job openings and career opportunities.
- Assessed individuals to identify skills, strengths and interests for job placement.
Education
University of Houston - Psychology, Drama
University of Houston
Houston, TXChampions School of Real Estate - Real Estate Law and Principles
Champions School of Real Estate
Houston, TX01.2025
Skills
- Excellent Communications
- Public Relations
- Non-Profit Case Management
- Veterans Affairs
- Community Outreach
- Investment Banking
- Outlook
- Microsoft Suite
- Google Suite
- Job development
- Training coordination
Awards
Employee of the Month Award, Goodwill Industries of Houston
Timeline
Employment Specialist
Goodwill Industries of Houston
01.2024 - 08.2024
Employment Specialist
Northwest Assistance Ministries (NAM)
03.2019 - 02.2023
Emergency Roadside Assistance Specialist (Inbound Call Center)
AAA of Auto Club of Southern California
01.2019 - 10.2019
United Way Thrive Workforce Connector Employment Specialist (SSVF) Supportive Services for Veterans Housing Case Manager
Goodwill Industries of Houston
07.2015 - 01.2019
Trust Operations Specialist II
Frost Bank
02.2013 - 07.2015
Eligibility Worker II
State of Texas
04.2011 - 02.2013
Veteran's (Welcome Home) Employment Specialist
State of California
07.2009 - 10.2010
University of Houston - Psychology, Drama
University of Houston
Champions School of Real Estate - Real Estate Law and Principles
Champions School of Real Estate
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