Belinda Castillo
Hesperia,MI
Summary
Versatile Human Resources Specialist offering several years of experience promoting employee retention through incentive programs and well-researched compensation packages. Well-versed in employment regulations and records management requirements. Tech-savvy individual with advanced knowledge of job-related software.
Overview
12
12
years of professional experience
Work History
Human Resource Representative
OPC Arbre Farms LLC
Walkerville, MI
02.2020 - 06.2024
- Conducted recruitment activities such as job postings, interviewing candidates, and reference checks.
- Conducted trainings on topics such as workplace safety protocols or sexual harassment prevention.
- Developed and maintained job descriptions for all positions in the organization.
- Developed policies related to equal employment opportunity, diversity initiatives, harassment prevention, vacation and leave of absence requests.
- Researched best practices for recruiting strategies to ensure a qualified applicant pool.
- Maintained personnel records in accordance with applicable laws and regulations while ensuring confidentiality of information.
- Identified opportunities for improvement within existing HR programs by conducting gap analyses.
- Drafted offer letters for new hires which included salary details and benefit packages.
- Investigated claims of discrimination or harassment based on race, age, gender identity and expression, in accordance with federal laws.
- Analyzed HR data to identify trends in turnover rates or other areas of concern.
- Provided guidance to managers regarding disciplinary action, performance issues, and progressive discipline procedures.
- Created and implemented employee onboarding processes, including new hire paperwork, orientation materials, and training programs.
- Facilitated dispute resolution meetings between employees and management teams.
- Prepared reports related to employee engagement surveys or exit interviews.
- Advised supervisors on legal requirements related to hiring practices such as background checks or drug testing protocols.
- Assisted with outreach and recruitment activities to acquire qualified talent.
- Completed onboarding and new hire orientation for employees.
- Scheduled training events and informed participants of details.
- Conducted investigations, drafted summaries and devised recommendations for HR Manager.
- Planned and conducted new employee onboarding.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Developed and documented HR procedures to refine processes and drive compliance with policies.
- Assisted with recruitment initiatives by interviewing and talent sourcing.
Administration Outreach Specialist
Rodeo Dental
Pharr, TX
12.2019 - 12.2020
- Tracked patient progress and updated records accordingly.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Provided guidance to patients about their financial responsibility for services rendered.
- Conducted financial counseling sessions for new and existing patients.
- Created content for various platforms including websites, blogs, press releases, emails, and video scripts.
- Assisted in the development of marketing materials, such as brochures, flyers, webpages, and newsletters.
- Planned and coordinated special events related to public education campaigns.
- Drafted grant proposals outlining goals for community-based projects.
- Designed flyers, brochures, newsletters, and other materials to advertise programs or services offered by the organization.
- Facilitated training sessions for staff members on best practices for conducting successful outreach initiatives.
- Attended networking events as a representative of the organization.
- Developed relationships with local businesses, government agencies, schools, and other organizations to increase visibility of programs.
- Provided support to team members in completing tasks related to outreach activities.
- Managed social media accounts for the purpose of increasing engagement with target audiences.
- Recruited, interviewed, and hired volunteers and staff.
Treatment Coordinator
A Perfect Smile OrthodonticsT
McAllen, TX
05.2012 - 11.2019
- Conducted financial counseling sessions for new and existing patients.
- Tracked patient progress and updated records accordingly.
- Created customized treatment plans for patients based on individual needs.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Provided guidance to patients about their financial responsibility for services rendered.
- Developed innovative strategies to improve efficiency in patient intake process.
- Provided support to clinical staff with insurance verification and authorization processes.
- Ensured compliance with HIPAA regulations as well as other applicable laws.
- Collaborated with payers such as Medicare and Medicaid or private insurers regarding coverage criteria.
- Coordinated the delivery of care between various departments within the facility.
- Performed administrative duties such as filing insurance claims forms or preparing reports.
Education
Registered Dental Assistant - RDA
South Texas Vocational Technical Institute - McAllen
Mcallen, TX01-2012
High School Diploma -
Donna High School
Donna, TX06-2009
Some College (No Degree) - General Studies
South Texas College
Mcallen, TXSkills
- Employee Relations
- Interviewing techniques
- Recruitment Management
- Succession Planning
- Talent Acquisition
- Recruitment Strategies
- Orientation Programs
- Labor Relations
- Exit Interviews
- Background Checks
- Policy Enforcement
Timeline
Human Resource Representative
OPC Arbre Farms LLC
02.2020 - 06.2024
Administration Outreach Specialist
Rodeo Dental
12.2019 - 12.2020
Treatment Coordinator
A Perfect Smile OrthodonticsT
05.2012 - 11.2019
Registered Dental Assistant - RDA
South Texas Vocational Technical Institute - McAllen
High School Diploma -
Donna High School
Some College (No Degree) - General Studies
South Texas College
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