Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
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Christopher Copeland

Racine,Wisconsin

Summary

Decisive Human Resources Representative performs highly responsible personnel management duties requiring advanced personnel skills and techniques in major functional areas of HR. Establishes and maintains effective working relationships with various operating units to effectively accomplish recruitment, employee records, benefits and management development and training tasks. Consistently exercises initiative and independent judgment and skilled at building and managing interpersonal relationships at all levels to objectively coach employees through complex, difficult and emotional issues.

Overview

7
7
years of professional experience

Work History

Human Resource Representative

United Ground Express
09.2022 - Current
  • Advised management on best practices for addressing various personnel matters
  • Organized employee records in accordance with company policies and procedures
  • Provided guidance to employees regarding work-related queries or concerns
  • Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Collaborated with managers to identify and address employee relations issues.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Developed and maintained positive relationships with colleagues, clients, and vendors
  • Coordinated meetings between managers and supervisors and their teams regarding workplace issues

Recruiting Coordinator

United Ground Express
09.2021 - 09.2022
  • Utilized applicant tracking systems to manage candidate profiles and track progress of recruitment processes
  • Provided support throughout the hiring process by coordinating interviews and other activities as needed
  • Prepared offer letters based on salary negotiations between management teams and prospective employees
  • Collaborated with Human Resources team to ensure compliance with federal, state, and local employment laws
  • Developed recruiting strategies to identify qualified candidates for various roles

Associate Recruiter

Blackboard, Inc
03.2021 - 09.2021
  • Eliminated process lags with quick processing of applicants, drug test, and backgrounds
  • Screen and Review applicants
  • Schedule and conduct interviews
  • Manage onboarding inbox
  • Coordinate with senior management weekly recruiting efforts and numbers
  • Manage onboarding drive as well as HRIS system

Ramp Agent

United Ground Express
04.2017 - 09.2021
  • Escorted passengers to their planes and transported their belongings
  • All ground crew activities were coordinated by me to ensure that all tasks were completed on time
  • Improved customer satisfaction by providing personalized service
  • Reported equipment malfunctions to the supervisor for immediate repair to avoid flight departure delays
  • Connected the aircraft's electrical power unit and hoses
  • Answered customer telephone calls promptly and appropriately
  • Oversaw all ground crew activities to ensure that objectives were met on time
  • Loaded and unloaded all cargo, including luggage and freight, and assisted crew and passengers with bags for over [Number] daily flights
  • Positioned and towed aircraft from remote airport locations to designated operating areas
  • Safely and quickly transferred luggage from aircraft to collection areas using [Type] and [Type] equipment
  • Pushed and positioned aircraft from remote parts of the airport to designated operating areas
  • Used a headset radio to communicate with the ground crew, flight crew, and tow person

Education

BBA Human Resource Management -

Colorado State University-Global

Associate Of Applied Science in Human Resources Management -

Eastern Gateway Community College

MBA - Human Resources Management

Colorado State University Global
Aurora, CO
01.2025

Skills

  • Staff Training
  • Organizational Systems
  • Conflict Resolution Tactics
  • File and Records Management
  • HRIS Applications
  • Talent Acquisition
  • Employee Relations
  • New Employee Onboarding
  • Policy Enforcement

Personal Information

Title: Human Resource Representative

References

References available upon request

Timeline

Human Resource Representative

United Ground Express
09.2022 - Current

Recruiting Coordinator

United Ground Express
09.2021 - 09.2022

Associate Recruiter

Blackboard, Inc
03.2021 - 09.2021

Ramp Agent

United Ground Express
04.2017 - 09.2021

BBA Human Resource Management -

Colorado State University-Global

Associate Of Applied Science in Human Resources Management -

Eastern Gateway Community College

MBA - Human Resources Management

Colorado State University Global
Christopher Copeland