Belinda Clark
Oakman
Summary
Detail oriented professional with a strong focus on customer service. With over 10 years of experience in staff training, office management, and inventory/budget control, consistently achieving high standards of customer satisfaction.
Overview
15
15
years of professional experience
Work History
Executive Housekeeping Manager
Jasper Hotels LLc
Jasper, AL
09.2017 - Current
- Supervised housekeeping operations, ensuring compliance with company standards and guest satisfaction.
- Developed and implemented training programs for staff to enhance cleaning techniques and efficiency.
- Managed inventory of cleaning supplies, optimizing procurement processes to reduce costs.
- Coordinated scheduling of housekeeping staff to maintain optimal coverage and service levels.
- Conducted regular inspections of guest rooms and public areas to uphold cleanliness standards.
- Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
Deli Manager
Southeastern Grocers
Jasper, AL
08.2015 - 07.2017
- Managed deli operations to ensure compliance with food safety and sanitation standards.
- Trained and mentored staff on product knowledge and customer service techniques.
- Developed daily inventory management processes to optimize stock levels and reduce waste.
- Implemented promotional strategies to enhance sales of deli products, increasing customer engagement.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Inventoried food products and associated materials on weekly basis.
Front Desk Agent
Jasper Hotel LLC
Jasper, AL
06.2011 - 08.2015
- Managed guest check-in and check-out processes efficiently, ensuring positive first impressions.
- Coordinated room assignments and special requests to enhance guest satisfaction and streamline operations.
- Resolved guest inquiries and complaints promptly, demonstrating commitment to exceptional customer service.
- Maintained accurate records of reservations and billing information using property management systems (PMS).
Education
Business Administration
Bevill State Community College
Sumiton, ALSkills
- Customer service focus
- Staff management/scheduling
- Inventory control
- Recruiting and interviewing
- Time management
- Problem-solving skills
- Credit Card/Cash handling
- Front office support
Timeline
Executive Housekeeping Manager
Jasper Hotels LLc
09.2017 - Current
Deli Manager
Southeastern Grocers
08.2015 - 07.2017
Front Desk Agent
Jasper Hotel LLC
06.2011 - 08.2015
Business Administration
Bevill State Community College