BELINDA DEL TORO
Orange,CA
Summary
Medical office support professional with a strong background in front and back office duties, patient care, and procedure preparation. Handles EMR entry, scheduling, insurance coordination, billing support, and room setup with organization, flexibility, and attention to detail.
Overview
18
18
years of professional experience
Work History
Back Office Tech/ Front office Support
Orange County Retina Medical Group
Newport Beach, California
11.2011 - Current
- Coordinated patient appointments and surgeries with surgery centers and hospitals to optimize scheduling and resource allocation.
- Entered patient information into EMR, gathered patient history, and checked vision and IOP.
- Supported doctors during procedures, including intravitreal injections, excisions, and laser treatments.
- Facilitated information exchange between doctors to ensure coordinated patient management.
- Oversaw management of medical records and subpoena requests to ensure compliance and accessibility.
- Assisted doctors with superbills, including CPT and ICD-10 coding.
- Prepared exam rooms, work-up rooms, and procedure rooms before clinic start.
- Ensured office environment was organized and clean to promote efficiency.
- Worked in role prior to office manager from 2013 to present.
Front Office Reception/ Back Office Medical Assistant / Medical Biller
First Hope Medical Clinic
Santa Ana, Ca
09.2008 - 11.2011
- • Supported front and back office operations, including patient greeting, phone coverage, insurance checks, referrals, scheduling, chart prep, billing, and attorney communication.
- • Answered incoming calls, greeted patients, and assisted with daily office flow.
- • Verified PPO, Medicare, and workers' compensation coverage, collected co-pays and balances, prepared charts, scheduled MRI appointments, followed up on results, handled billing, and coordinated referrals and report requests with personal injury attorneys.
- Coordinated patient appointments at MRI locations, ensuring timely follow-up on results and enhancing continuity of care.
- Facilitated collection of patient co-pays and overdue balances, contributing to financial accuracy and stability in the office.
- Ensured thorough preparation of patient charts by confirming all required information for the doctor's review.
- Executed billing procedures for PPO, Medicare, personal injury cases, and workers' compensation, ensuring compliance and accuracy in claims processing.
- Represented the organization at local health fairs and expos to enhance community engagement and awareness.
- Acted as liaison between the doctor and personal injury attorneys daily, facilitating referrals, reports, and billing discussions.
Education
Medical Billing Graduate -
Everest College
Anaheim, CA10-2008
Skills
- Medical billing
- Patient communication
- Organizational skills
- Problem solving
- Team collaboration
- Conflict resolution
- Customer service
Timeline
Back Office Tech/ Front office Support
Orange County Retina Medical Group
11.2011 - Current
Front Office Reception/ Back Office Medical Assistant / Medical Biller
First Hope Medical Clinic
09.2008 - 11.2011
Medical Billing Graduate -
Everest College