Belinda Gonzales
Denver,CO
Summary
Dynamic and compassionate professional with experience at InnovAge, excelling in client relations and multitasking. Demonstrated ability to manage reception duties and support patient care with dignity. Skilled in data entry and verbal communication, ensuring efficient office operations and high-quality customer service. Achieved significant improvements in client satisfaction and operational efficiency.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
18
18
years of professional experience
Work History
Receptionist
InnovAge
05.2022 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Resolved customer problems and complaints.
CNA
InnovAge
07.2007 - 05.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
GED -
Current Working On GED
Denver, CO11.2025
Skills
- Greeting and seating clients
- Telephone skills
- Organization skills
- File management
- Verbal and written communication
- Data entry
- Customer and client relations
- Security awareness
- Positive and professional
- Reception desk management
- Customer service
- Multitasking Abilities
- Professional demeanor
- Customer/Client relations
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
InnovAge
05.2022 - Current
CNA
InnovAge
07.2007 - 05.2022
GED -
Current Working On GED
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