Belinda Hayes
Sparrows Point,MD
Summary
Results-driven Manager with a proven history of surpassing company objectives and improving team performance. Expertise in fostering productive relationships and maximizing business revenues through outstanding service. Strong problem-solving skills complemented by proficiency in money handling and time management, ensuring efficient customer service delivery.
Overview
18
18
years of professional experience
Work History
Bartender
Full House Saloon
Baltimore, MD
09.2007 - 05.2025
- Prepared and served a variety of alcoholic and non-alcoholic beverages.
- Trained new bartenders on beverage preparation and service standards.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Manager
Amazon
Baltimore, MD
06.2016 - 01.2021
- Oversaw safety compliance initiatives to maintain a secure working environment.
- Facilitated communication between departments to support operational goals and objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Managed team of 75-100 employees, achieving exceptional productivity and outstanding quality
- Enhanced team morale and retention through recognition programs and career development opportunities.
Education
High School Diploma -
Sparrows Point High School
Baltimore, MD06-2004
Skills
- Team leadership
- Training and development
- Problem solving
- Communication skills
- Critical thinking
- Customer service
Timeline
Manager
Amazon
06.2016 - 01.2021
Bartender
Full House Saloon
09.2007 - 05.2025
High School Diploma -
Sparrows Point High School
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