Belinda Jones
Reading,PA
Summary
People-first Starbucks leader with 15+ years of hospitality experience and a proven track record in coaching, shift leadership, and operational excellence. Recognized as Partner of the Quarter for developing partners, elevating customer connection, and driving store performance. I am currently pursuing a BA in Organizational Leadership at Arizona State University. Ready to lead as a Coffeehouse Coach by fostering inclusion, building partner capability, and delivering consistent leadership across all day parts.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Reading, PA
01.2024 - Current
- Supervised daily store operations, ensuring consistent adherence to Starbucks standards and delivering high-quality customer experiences.
- Utilized the Store Manager’s schedule to efficiently deploy labor, maintain a smooth workflow, and support strong shift performance.
- Recognized as Partner of the Quarter for leadership presence, training excellence, and operational impact.
- Fostered a culture of accountability, trust, and growth through clear communication and value-driven leadership.
- Coached and mentored team members on customer service excellence, beverage quality, and product knowledge to elevate overall partner performance.
- Managed inventory control processes, reducing stock discrepancies through accurate tracking and proactive organization.
- Contributed to a culture of continuous improvement by supporting store operational and customer-focused initiatives.
Barista
Starbucks
Reading, PA
01.2024 - Current
- Delivered customized beverages and elevated customer experiences, contributing to increased customer retention
- Supported opening and closing operations with strong attention to efficiency, cleanliness, and brand standards
- Trained and coached new baristas on beverage quality, routines, and customer service best practices
- Took initiative in supporting shift flow, anticipating needs, and assisting partners during peak periods
- Demonstrated leadership potential that led to promotion into the Shift Supervisor position
Barista
Starbucks
Wyomissing, PA
01.2018 - 01.2020
- Created handcrafted beverages with consistency and accuracy while engaging customers to build loyalty
- Supported café setup, restocking, and merchandise displays to maintain a clean and organized environment
- Followed health, safety, and sanitation guidelines to ensure a safe and compliant workspace
- Processed transactions efficiently and accurately, maintaining speed and service quality during peak hours
Bistro Attendant
Courtyard by Marriott
Wyomissing, PA
01.2017 - 01.2019
- Coordinated daily service operations to ensure smooth guest experiences during peak hours
- Trained and onboarded new attendants, establishing consistent service standards across the team
- Resolved guest concerns, modeling professional communication and problem-solving
- Provided exceptional customer service, enhancing guest experience and satisfaction.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health standards.
- Streamlined communication between front-of-house staff and kitchen teams through effective use of point-of-sale systems.
Credit Analyst
Kurt Adler Co.
New York, NY
01.2015 - 01.2017
- Conducted credit reviews and financial risk assessments for new and existing accounts
- Managed collections and payment schedules, reducing outstanding receivables by 15%
- Collaborated with sales and finance teams to ensure accurate reporting and customer account management
Restaurant Server
The Crowne Plaza Hotel
Wyomissing, PA
01.2012 - 01.2015
- Mentored new servers by demonstrating best practices in guest service and efficiency
- Managed high-volume service during peak times, balancing speed with quality
- Took ownership of guest satisfaction by anticipating needs and proactively resolving issues
Education
B.A. - Organizational Leadership
Arizona State University
Tempe, AZ06.2028
Skills
- Partner Development & Coaching
- Shift Flow & Deployment
- Customer Connection & Service Recovery
- Operational Standards & Compliance
- Labor Management & Prioritization
- Values-Driven Leadership (including effective use of store schedules for partner deployment, task assignment, and break management)
Certification
ServSafe Certification (Active)
Timeline
Shift Supervisor
Starbucks
01.2024 - Current
Barista
Starbucks
01.2024 - Current
Barista
Starbucks
01.2018 - 01.2020
Bistro Attendant
Courtyard by Marriott
01.2017 - 01.2019
Credit Analyst
Kurt Adler Co.
01.2015 - 01.2017
Restaurant Server
The Crowne Plaza Hotel
01.2012 - 01.2015
B.A. - Organizational Leadership
Arizona State University
HONORS & AWARDS
Partner of the Quarter – Starbucks: Leadership, customer connection, and operational excellence, Promotion: Barista to Shift Supervisor (2024) – Based on leadership readiness, Training Excellence Recognition – Coaching and developing new partners, ASU Academic Scholarship – Organizational Leadership Program