Belinda Jowers
Lebanon,Virginia
Summary
A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.
Overview
18
18
years of professional experience
Work History
Patient Service Coordinator - Clinical
Amedisys Home Health
Abingdon, VA
06.2018 - Current
- Coordinated service schedules to optimize staff allocation and enhance customer satisfaction.
- Assisted in resolving customer inquiries and issues, maintaining a positive service experience.
- Supported team in managing service documentation and client records accurately.
- Collaborated with departments to ensure timely communication and effective problem resolution.
- Ensures missed visits are scheduled by the end of the current week or referred to the Clinical Manager for resolution
- Monitors hospitalized patients. communicating and ensuring the team follows up as necessary
- Manage calls from patients and field staff related to scheduling issues. Refers clinical and performance related issues to Clinical Manager.
Office Manager
About Face
Bristol, VA
07.2007 - 06.2018
- Streamlined office operations, enhancing workflow efficiency and productivity.
- Managed scheduling and resource allocation to ensure seamless office functionality.
- Developed and implemented office procedures, improving overall organizational effectiveness.
- Supervised administrative staff, providing mentorship and fostering professional development.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Education
Licensed Practical Nurse - Licensed Pratical Nurse
Russell County Career And Technology Center
Lebanon, VA06-2007
High School Diploma -
Lebanon High School
Lebanon06-1987
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
Timeline
Patient Service Coordinator - Clinical
Amedisys Home Health
06.2018 - Current
Office Manager
About Face
07.2007 - 06.2018
Licensed Practical Nurse - Licensed Pratical Nurse
Russell County Career And Technology Center
High School Diploma -
Lebanon High School