Belinda Manning
O'Fallon
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
2015
2015
years of post-secondary education
Work History
Personal Shopper
Instacart
Saint Louis
09.2020 - Current
- Researched customer preferences to curate personalized shopping lists.
- Communicated with clients to understand specific product needs and preferences.
- Navigated online grocery platforms to select and order items efficiently.
- Coordinated with stores to ensure availability of requested products.
- Provided recommendations for substitutions when preferred items were unavailable.
- Managed time effectively to meet customer delivery windows and expectations.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Scanned items when pulling from shelves to update system stock information.
- Greeted customers and answered product or service questions.
Hairstylist
Belinda Manning
Saint Louis
08.2018 - Current
- Consulted with clients to determine desired hairstyle and services.
- Natural hair, braiding, and styling using various techniques and tools.
- Maintained a clean and organized workstation to ensure a welcoming environment.
- Advised clients on hair care products and maintenance for optimal results.
- Managed appointment scheduling and client follow-ups to enhance service efficiency.
- Built strong relationships with clients, fostering loyalty and repeat business.
- Greeted customers, answered phones and booked appointments.
- Educated clients on proper home hair care maintenance techniques.
Customer Service Representative
AAA Staffing
Town and Country
06.2023 - 09.2025
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer accounts and updated information accurately.
- Processed service requests and maintained documentation diligently.
- Handled high call volumes while ensuring quality service delivery.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Caregiver
Deer Valley Home Health Services
Saint Louis
01.2017 - 01.2019
- Assisted clients with daily living activities and personal care routines.
- Monitored client health and reported changes to healthcare professionals.
- Developed personalized care plans based on individual client needs.
- Provided companionship and emotional support to enhance client well-being.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
Education
Roosevelt High School
Saint Louis, MOSkills
- Order processing
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Live chat support
- Multi-task management
- Adaptability and flexibility
- Data entry
- Account management
- Microsoft PowerPoint
- Team collaboration
- Active listening
Timeline
Customer Service Representative
AAA Staffing
06.2023 - 09.2025
Personal Shopper
Instacart
09.2020 - Current
Hairstylist
Belinda Manning
08.2018 - Current
Caregiver
Deer Valley Home Health Services
01.2017 - 01.2019
Roosevelt High School