Belinda Martinez
San Antonio,TX
Summary
Experienced in banking with comprehensive knowledge in digital banking platforms. Accuracy-focused professional experienced in cash handling, transaction management and excellent customer service. Promotes bank products and services to drive revenue and customer loyalty. Exceptional communicator analytical in solving customers' problems.
Overview
24
24
years of professional experience
Work History
Warehouse Associate
Amazon Warehouse
San Antonio, TX
05.2017 - 08.2026
- Picked customer orders from warehouse bins and carts with accurate item verification.
- Processed incoming inventory using handheld scanners and Amazon fulfillment systems.
- Built pallet shipments according to Amazon shipping standards with shipping labels.
- Sorted packages on conveyor lines for correct route and dock assignment.
- Loaded trailers and delivery carts while following warehouse safety procedures.
- Used pallet jacks to move items to and from warehouse locations.
- Inspected items for damage to repackage and process shipping label
- Maintained workstations and pallet areas neat and tidy to maintain a safe work environment.
Customer Service and Bill Pay Representative
Wells Fargo
San Antonio, TX
05.2010 - 10.2012
- Assisted Wells Fargo customers with account inquiries, updated profile information, and processed banking service requests to enhance customer satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted Wells Fargo customers with account questions, updated profile information and banking service requests on accounts.
- Explained Wells Fargo products, policies, and account features in clear language.
- Demonstrated professional communication skills while handling customer inquiries on the phone., effectively handled difficult calls.
- Maintained confidential customer records and followed banking compliance procedures.
- Recognized potential for upselling products during customer interactions. for cross-selling additional products or services.
Electronic Banking Specialist
Security Service Federal Credit Union
San Antonio, TX
05.2002 - 08.2009
- Assisted Security Service Federal Credit Union members with online inquiries and phone banking support to enhance their banking experience.
- Delivered technical support for electronic banking platform, effectively troubleshooting and resolving customer issues to ensure seamless access.
- Assisted members with password resets, login issues, and secure account access.
- Addressed bill pay and eStatement enrollment inquiries for credit union members, facilitating smooth account management.
- Established new accounts and performed data entry in the banking system database.
- Processed teller transactions such as deposits, withdrawals, transfers, loan payments, and credit card payments.
- Processed loan and credit card applications for the lending department.
Education
Business management
San Antonio College
San Antonio, TXSkills
- Data entry
- Microsoft Excel
- Spreadsheet entry
- Basic mathematics
- Problem solving
- Complex problem-solving
- Time management
- Customer service
- Administrative support
- Fast typing speed
- Touch typing proficiency
- Team communication
- Professional etiquette
- Touch typing proficiency
Timeline
Warehouse Associate
Amazon Warehouse
05.2017 - 08.2026
Customer Service and Bill Pay Representative
Wells Fargo
05.2010 - 10.2012
Electronic Banking Specialist
Security Service Federal Credit Union
05.2002 - 08.2009
Business management
San Antonio College