Switchboard Operator 3 Years Experience
Jones Ford
- Connected callers with appropriate professional, department, or business.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to appropriate department.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
- Contributed to positive workplace culture by fostering collaborative environment and assisting colleagues when needed.
- Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
- Answered calls on 2 ring and engaged customers with friendly, professional demeanor.
- Answered calls on 2 ring and engaged customers with friendly, professional demeanor.
- Increased company-wide communication by promptly connecting internal calls between departments.
- Provided reliable support to front desk staff, facilitating seamless coordination of daily operations.
- Collaborated with team members to identify process improvements, resulting in more efficient call handling procedures.
- Documented messages and forwarded to correct individual.
- Maintained accurate records of all calls, ensuring timely follow-ups and resolution of issues.
- Responded to customer inquiries with patience to establish excellent first impression.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Monitored call queues and worked quickly to answer and resolve inquiries within target time frames.
- Maintained accurate records of calls placed and received.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Processed customer payments for timely, accurate order fulfillment.
