Belinda Robinson
Euclid,OH
Summary
Well-qualified Property Management Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
Work History
Assistant Property Manager
Clarkwood Greens LLC
01.2024 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
Leasing Manager & Trainer, Retention Specialist
AIY Properties
01.2017 - 03.2020
- Overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service
- Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the companies performance.
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
Leasing Agent
Buckingham Companies
07.2016 - 07.2017
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
Leasing Consultant/ Manager
Metropolitan Properties
07.2011 - 10.2013
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
Education
Corporate College East
Warrenville Heights, OHSkills
- Public Relations
- Property Management
- Sales & Marketing
- Fair Housing Regulations
- Office Management
- Administrative Support
- Strong Communication Skills
- Telephone and email etiquette
- Property tours and inspections
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Roles And Responsibilities
Overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service. Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the companies performance.
References
Available upon request.
Timeline
Assistant Property Manager
Clarkwood Greens LLC
01.2024 - Current
Leasing Manager & Trainer, Retention Specialist
AIY Properties
01.2017 - 03.2020
Leasing Agent
Buckingham Companies
07.2016 - 07.2017
Leasing Consultant/ Manager
Metropolitan Properties
07.2011 - 10.2013
Corporate College East
Similar Profiles
Jullian SegundoJullian Segundo
Bartender at ClarkwoodBartender at Clarkwood
Zachary VaughnZachary Vaughn
Owner & Operator at PRESTIGIOUS GREENS LAWN MANAGEMENT LLCOwner & Operator at PRESTIGIOUS GREENS LAWN MANAGEMENT LLC
Alfred EasonAlfred Eason
Mill Operator at US Greens LLCMill Operator at US Greens LLC