JENNIFER HAYS
DALLAS
Overview
2027
2027
years of professional experience
Work History
Assistant Property Manager
Morning Calm Management
2023 - Current
- Managed portfolio revenues and expenses, applying financial measures to meet budget goals and optimize profitability.
- Assisted in achieving occupancy goals through tenant relations, contributing to high renewal ratios and ensuring vacancies met company standards.
- Develop and maintain positive relationships with all tenants and vendors.
- Be proactive and responsive to tenants’ needs and requests.
- Ensure tenants are current in lease responsibilities.
- Contact vendors and coordinate the completion of work when maintenance requests are received.
- Managed accounts payable invoicing for multiple properties.
- Investigate all complaints, disturbances and violations and resolve the issues.
- Complied with property management policies, procedures, codes, regulations, and governmental agency directives.
- Maintained compliance by keeping all property and portfolio records in accordance with legal requirements and company policies.
- Assist in the coordination of the move-in and move-out process for the portfolio in a timely and coordinated manner including orientating new tenants to property management office staff, services and procedures, meeting and coordinating with vendors, arranging for building access, and ensuring compliance with insurance requirements.
- Conducted routine site inspections to verify that properties met established standards for grounds, curb appeal, and cleanliness.
- Assist in the solicitation of bids from contractors for work performed and award contracts after securing required approvals.
- Oversaw contractors and vendors, ensuring compliance with service agreements through proper documentation and performance monitoring.
Brokerage Assistant
Jones Lang LaSalle
2021 - 2023
- Utilized Costar and additional databases to ensure accuracy of listing and brokerage information
- Prepared and distributed comprehensive marketing materials/packages, including maps, aerials, and team marketing pieces, to enhance promotional efforts
- Produce timely and accurate documents, (reports, memos, proposals, charts, agreements, PowerPoint presentations, etc.).
- Developed and maintained organized filing system to facilitate quick information retrieval
- Coordinated calendars and scheduled appointments to ensure effective time management for the team.
- Executed expense reports efficiently and on schedule to support team budgeting
- Keep track of license renewals, subscriptions and memberships
- Manage process of distribution, list updates and activity reporting
- Provides support to industrial brokerage team in technology applications, i.e., Adobe/PDF, MS Office applications and other company supported programs
Administrative Assistant
Joann Fabrics
2019 - 2021
- Provided administrative support to Regional Vice President, (screens emails, prioritizes, screens mail, maintains records/files)
- Organized and scheduled the Regional Vice Presidents daily, weekly and yearly schedule of meetings and appointments
- Represented the Regional Vice President in interactions and communications with the District Managers
- Served as a liaison and point of contact for the Region
- Used Concur to set up all travel for the Regional Vice President and reviews District Managers expense reports for the Regional Vice President s approval
- Direct bill set up (contacts hotels, negotiates rates, process paperwork, make reservations) and processes invoices for the Region
- Coordinated Cut Above Program logistics for the region
- Gathered, organized and analyzed data; prepare reports and presentations for meetings and conference calls
- Complied and communicated daily, weekly, and monthly tracking for the Regional Vice President
- Assisted Human Resources with processing and verifying all documents for the annual merit increases
- Set up meetings for Human Resources (meeting space, AV equipment, hotel, travel, meals, transportation etc.)
- Tracked and reported PTO for District Managers
Executive Assistant
USPI
2016 - 2018
- Provide independent, confidential, and high-level administrative support to Market President, Regional Vice Presidents, Regional Physician Relations, Managed Care, Materials Management and other office resource representatives
- Oversee the management of Outlook calendars determining priority in scheduling large volume of meetings and conference calls for internal and various health system executives
- Managed day-to-day office activities, handling high-volume email correspondence, screening and prioritizing phone calls, processing accounts payable submissions, and maintaining organized filing systems.
- Coordinated and executed annual offsite meetings for Medical Directors and Administrators, overseeing all logistics from venue selection to attendee management.
- Meeting sized between 100-200 attendees, which entails securing venue, catering, contracts and guest speakers
- Set-up catering and audio-visual equipment for regular meetings, webinars and conference calls
- Transcribe meeting minutes, compiling data, review/editing and distribute all meeting packets including, Joint Venture Board meeting binder, MOR reports and financials
- Prepared reports, contracts, and specialized documents, ensuring confidentiality and security of sensitive information throughout the process.
- Verify all Quarterly Certifications and mail in a timely manner
- Coordinate all travel arrangements, prepare travel itineraries and process expense reports for reimbursement
- Maintain positive relationships with physicians and corporate personnel
Executive Assistant
Optum, CSS
2013 - 2016
- Managed calendar, scheduled meetings, reviewed e-mail and screened phone calls
- Supported Vice President by managing schedules, communication, and administrative tasks
- Liaison between Vice President and Human Resource & Operations Managers
- Arranged travel, coordinated employee merit program purchases, and reconciled site-wide expense reports
- Coordinated catering for meetings and employee events, and organized guest itineraries
- Worked closely with administrative assistants to streamline office operations.
- Tracked inventory and purchased office supplies, equipment and refreshments for office
- Collected data from weekly site checks regarding HIPAA violations, produced timely & accurate reports reflecting results and was responsible for input of information into company-specific intranet
Administrative Assistant, Office Manager
Walker Smith Capital
2005 - 2012
- Responsible for the day-to-day administrative oversight for office of 20+ employees
- Coordinated daily schedule of all meetings with brokers, market analysts and investors
- Acted as liaison between external brokers and internal investment managers
- Maintained calendars, arranged travel, processed expense reports
- Administrator for employee benefits
- Assisted in special projects for investor relations and back office and provided back-up to executive assistants
- Operated a seven-line switchboard, efficiently directing calls and inquiries.
- Tracked inventory and purchased office supplies, equipment, refreshments, etc. for office
- Collaborated with building management to grant and maintain security access to offices and parking garage
Education
Bachelor of Arts - Communications
University of Texas at El Paso
El Paso, TX, USASkills
- Property management
- Professionalism
- Public relations
- Multitasking Abilities
- Relationship building
- Property maintenance
- Payment collection
- Tenant relations
- Building maintenance
- Administrative support
- Property inspections
- Customer relationship management
Timeline
Assistant Property Manager
Morning Calm Management
2023 - Current
Brokerage Assistant
Jones Lang LaSalle
2021 - 2023
Administrative Assistant
Joann Fabrics
2019 - 2021
Executive Assistant
USPI
2016 - 2018
Executive Assistant
Optum, CSS
2013 - 2016
Administrative Assistant, Office Manager
Walker Smith Capital
2005 - 2012
Bachelor of Arts - Communications
University of Texas at El Paso