BELINDA ROHRER
Summary
Dedicated healthcare professional with extensive experience in patient care and administrative support. Proven ability to enhance patient satisfaction through effective communication and problem-solving. Detail-oriented in payment processing and adept at maintaining accurate financial records.
Overview
41
41
years of professional experience
Work History
Payment Specialist II
UPMC COLE
Current - Current
- Posted cash and checks into Meditech systems for accurate financial tracking.
- Retrieved electronic remittances from insurance companies and uploaded data to systems.
- Managed unapplied and suspense accounts, reallocating funds to patient accounts and issuing refunds to ensure accurate financial records.
- Established new payers for EFT and ERAs to streamline payment processes.
- Prepared daily deposits to bank, ensuring secure handling of funds.
- Balanced all cash and pCash drawers from RHC and hospital for accountability.
- Generated weekly bad debt reports to identify outstanding collections and support timely follow-up actions.
- Sorted mail to ensure timely processing of payments and correspondence.
- Gained knowledge of Epic system to facilitate smooth transition at Pittsburgh UPMC Cole.
- Developed solutions and suggestions that improved collaboration and efficiency within the team.
SECRETARY
Charles Cole Memorial Hospital
Coudersport
01.2002 - Current
- Managed front desk operations, greeting patients and visitors.
- Scheduled appointments for patients.
- Managed incoming calls and directed inquiries to appropriate personnel.
- Answered billing inquiries, clarifying charges to enhance patient understanding and satisfaction.
- Registered XR for patients, ensuring accurate documentation and timely processing.
- Scheduling tests for Patients, Collecting copays and Deductibles from patients.
- Organized and maintained office documents and files for efficient retrieval.
- Maintained office supplies inventory and ordered replacements to ensure uninterrupted office operations.
Patient Transport Aide
Charles Cole Memorial Hospital
01.2002 - Current
- Main job was to make sure patients got from the floors to MRI, LAB and OR on time.
- Ensured timely transportation of patients for scheduled appointments.
- Assisted patients in safe transport to various medical departments.
- Provided compassionate support to patients during transport, ensuring their emotional well-being.
- Followed safety protocols during patient handling and movement.
- Ensured safe transport of all patients by following proper protocols for transferring patients on transfer vehicles, wheelchairs, stretchers, and beds.
- Secured medical equipment such as oxygen tanks or IV poles to ensure safety during transport.
- Inspected medical equipment before each transport for any damage or malfunctioning parts.
- Maintained cleanliness and organization of transport equipment and areas.
- Communicated effectively with nursing staff regarding patient needs.
- Assisted in patient discharges by ensuring collection of personal belongings, facilitating smooth transitions.
- Moved and arranged beds in patient rooms to ensure comfort and accessibility.
- My experience in Physical Therapy was helpful when moving patients.
- Typed up procedure on use of equipment.
- Organized and assembled folders for patient distribution to facilitate smooth onboarding.
- Maintained appropriate levels of confidentiality regarding patient information at all times.
Cleaning Offices
Charles Cole Memorial
01.1985 - Current
- Ensured cleanliness of offices at Charles Cole Memorial, enhancing professional atmosphere for staff and visitors.
- Managed patient records and ensured accuracy of information entry.
- Assisted in coordinating patient appointments and scheduling services efficiently.
- Communicated with healthcare team to support patient care initiatives effectively.
Nursing Secretary MS3 & MS4
Cole Memorial Hospital
01.2000 - 01.2002
- Scheduled and confirmed patient appointments and consultations.
- Maintained records of patient visits and scheduled follow-up appointments.
- Assisted visitors and patients by providing directions and information to facilitate smooth operations.
- Communicated with patients compassionately while safeguarding medical information to maintain trust and confidentiality.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Ordered office supplies and managed inventory levels.
- Processed incoming mail and distributed it accordingly.
Front Desk
Cole Management at Charles Cole
01.1998 - 01.1999
- Facilitated patient check-in and inquiries at all RHC office locations to enhance service delivery.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Registered patients in system to ensure accurate appointment scheduling.
- Collected and entered insurance information into Meditech system to ensure accurate patient records.
- And scheduling patients for surgeries and other appointments.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Physical Therapy Aide
Charles Cole Memorial Hospital
01.1988 - 01.1998
- Assisted physical therapists in facilitating patient mobility and implementing therapeutic exercises to enhance recovery.
- Monitored patients during therapy sessions, ensuring safety and comfort while promoting engagement in the rehabilitation process.
- Monitored patients during exercise sessions to ensure proper technique was used.
- Educated patients on exercise techniques and home care protocols.
- Provided support and encouragement to patients, motivating them to achieve rehabilitation goals and improve overall wellness.
- Assisted patients by cleaning whirlpools and equipment to maintain a hygienic therapy environment.
- Worked as part of a team to execute proper care of body mechanics and safety of patient.
- Maintained positive interaction with facilities and clients, enhancing client relations.
- Managed and ordered supplies to maintain inventory stock.
- Supported administrative tasks, including filing and data entry.
Education
HIGH SCHOOL DIPOMA -
COWANESQUE VALLEY HIGH SCHOOL
WESTFIELD, PA01-1981
Skills
- Payment processing
- Customer support
- Process improvement
- Detail orientation
- Attention to detail
- Analytical thinking
- Time management
Websites
Volunteer Experience
- Co-leader, CMA Church, 15 years, Coudersport, PA
- Coach, Coudersport Jr./Sr. High School, Coudersport, PA
- Various roles, Galeton Baptist Church, Galeton, PA
Twitter Handle
BR
Languages
English
Professional
Affiliations
- Co-led youth group at CMA church in Coudersport Pa. 15 years
- Coached Volleyball for Coudersport Jr./Sr. High School students
- Varies roles for Galeton Baptist Church, Teaching Sunday School, VBS, and keeping Closets organized and neat.
Timeline
Payment Specialist II
UPMC COLE
Current - Current
SECRETARY
Charles Cole Memorial Hospital
01.2002 - Current
Patient Transport Aide
Charles Cole Memorial Hospital
01.2002 - Current
Nursing Secretary MS3 & MS4
Cole Memorial Hospital
01.2000 - 01.2002
Front Desk
Cole Management at Charles Cole
01.1998 - 01.1999
Physical Therapy Aide
Charles Cole Memorial Hospital
01.1988 - 01.1998
Cleaning Offices
Charles Cole Memorial
01.1985 - Current
HIGH SCHOOL DIPOMA -
COWANESQUE VALLEY HIGH SCHOOL