Belinda Sanchez
Laredo,TX
Summary
Results-driven and familiar with all areas/departments of a successful medical practice, known for high productivity and efficient task completion. Specialize in strategic planning, regulatory compliance, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring successful project outcomes and operational excellence.
Overview
12
12
years of professional experience
Work History
Director of Clinical Operations
Laredo Arthritis & Rheumatology Center
Laredo, TX
01.2023 - Current
- Organized training sessions for staff members on topics related to clinical operations procedures.
- Resolved escalated issues from patients or their families concerning quality-of-care concerns or complaints.
- Created and maintained detailed records of clinical operations activities.
- Coordinated with other departments to develop integrated solutions for complex problems.
- Supervised a team of clinical operations professionals, providing guidance and mentorship as needed.
- Reviewed existing protocols and developed new ones when necessary.
- Interviewed applicants and made recommendations for new hires.
- Coordinated weekly work schedules for department employees.
Office Manager
Laredo Arthritis & Rheumatology Center
Laredo, TX
01.2019 - 12.2022
- Processed payroll accurately ensuring all employees were paid on time.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Ordered supplies and equipment to maintain adequate inventory levels.
- Developed effective communication strategies between departments within the organization.
- Developed and implemented office policies and procedures.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Assisted in developing budgets for departmental expenses.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Organized company events including holiday parties, team building activities .
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Assisted in recruiting, onboarding and training new employees.
- Provided training to new hires on office policies and procedures.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Used judgment and initiative in handling confidential matters and requests.
- Delegated work to staff, setting priorities and goals.
Insurance Verification Specialist
Laredo Arthritis & Rheumatology Center
Laredo, TX
01.2015 - 12.2018
- Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
- Collaborated with internal staff members such as Billing Specialists, Medical Coders to resolve any discrepancies in patients' insurance information.
- Monitored changes in government regulations affecting healthcare reimbursement systems.
- Responded promptly to customer inquiries regarding their benefits and eligibility status.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Analyzed complex health plan contracts to determine benefit coverage levels for services rendered.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Updated patient and insurance data and input changes into company computer system.
- Managed multiple tasks and priorities in a high-volume, fast-paced environment.
- Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.
- Navigated through multiple online systems to obtain documentation.
Medical Assistant
Laredo Arthritis & Rheumatology Center
Laredo, TX
06.2012 - 12.2014
- Provided assistance in performing minor surgical procedures.
- Organized patient charts before each day's clinic sessions began.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Administered injections, medications and treatments as directed by the physician.
Education
High School Diploma -
Weslaco East High School
Weslaco, TX05-2010
Associate of Science - Medical Assistant
Kaplan College Laredo Texas
Laredo, TXSkills
- Document Management
- Clinical Research
- Study design
- Stakeholder Communication
- Patient Scheduling
- Patient-focused care
- HIPAA Compliance
- Quick problem solver
- Office Management
- Insurance Coverage Verification
- Analytical Thinking
- Attention to Detail
Timeline
Director of Clinical Operations
Laredo Arthritis & Rheumatology Center
01.2023 - Current
Office Manager
Laredo Arthritis & Rheumatology Center
01.2019 - 12.2022
Insurance Verification Specialist
Laredo Arthritis & Rheumatology Center
01.2015 - 12.2018
Medical Assistant
Laredo Arthritis & Rheumatology Center
06.2012 - 12.2014
High School Diploma -
Weslaco East High School
Associate of Science - Medical Assistant
Kaplan College Laredo Texas
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