Belinda Silva
San Benito,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Demonstrated expertise in team leadership and development. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
23
23
years of professional experience
Work History
Account Executive Manger
Allegra
Harlingen, TX
01.2010 - Current
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships to boost sales opportunities.
- Renewed existing accounts by building relationships with clients.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Office Manager
Records Manager
Harlingen, TX
01.2001 - 06.2008
- Organized business-wide internal meetings, board meetings, conference calls, and weekly staff meetings.
- Directed and oversaw office personnel activities.
- Developed electronic file system to minimize spending on paper and toner supplies.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
Education
High School Diploma -
San Benito High School
San Benito, TX05-1992
Skills
- Data-driven Insights
- Customer Portfolio Management
- Sales Targeting
- Operations Management
- Sales Reporting
- Team Training
- Account development
Timeline
Account Executive Manger
Allegra
01.2010 - Current
Office Manager
Records Manager
01.2001 - 06.2008
High School Diploma -
San Benito High School