Belinda Strunk
Lagrange,USA
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
24
24
years of professional experience
Work History
Personal Shopper
Sam's Club
Sheffield Village , OH
01.2020 - Current
- Processed payments for purchased items using cash registers or other payment systems.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Satisfied customers with quick, accurate service under tight deadlines.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Marketing
Sam's Club
Sheffield Village , OH
01.2015 - 01.2020
- Executed marketing initiatives including advertising, public relations, direct mail, digital marketing, and events .
- Coordinated with regional marketing teams to develop and execute field marketing campaigns.
- Researched competitors' products and pricing.
- Distributed marketing materials such as flyers, brochures and promotional items.
- Provided regular reports on marketing metrics.
- Created marketing materials to advertise upcoming events.
- Collected customer contact information for marketing purposes.
Customer Service Manager
Marcs
North Olmsted
05.2001 - 12.2014
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Offered exceptional customer service.
- Oversaw all daily operations of store.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Recruited, hired, developed and retained retail talent for the company.
- Answered customers' questions and addressed problems and complaints in person and via phone.
Education
Real Estate - Real Estate
Hondros College
Cleveland, Oh03-2013
GED - General Studies
South High
Cleveland, Oh, USA01.2000
Skills
- Inventory control procedures
- Employee scheduling
- Managed Cash Office
- Excellent multi-tasker
- Strong communication skills
- Organized
- Detail-oriented
- Upbeat and outgoing attitude
- Heavy lifting
- Customer relationship management
Accomplishments
- Awarded numerous merit increases during 16 years of employment.
- Routinely helped as many as 100+ customers each day in a high-volume retail outlet.
- Received 'exceeds expectations' ratings on performance reviews.
- Training new employees on cash registers, lottery machine, and money gram wire service.
Timeline
Personal Shopper
Sam's Club
01.2020 - Current
Marketing
Sam's Club
01.2015 - 01.2020
Customer Service Manager
Marcs
05.2001 - 12.2014
Real Estate - Real Estate
Hondros College
GED - General Studies
South High