Belinda Stuart

Facilitates efficient patient flow and optimal use of physicians' time, communicating changes to clinical staff; rapidly transferring patients through the appointment process. Maximize quality during capture/collection/accounting for billing accuracy with over 15 insurance companies, Medicaid and Medicare/replacements, supplements to support the treatment plans while meeting productivity expectations in multiple systems simultaneously.

• Provide practice Account/Receivable goals by collecting all charges for which the patient is responsible, based on insurance benefits
• Protect PHI privacy and security by maintaining confidentiality of medical and financial data received
• Analyze medical and financial information to determine eligibility for benefits
• Financial control inputs, providing receipts for all payments including co-pays, deductibles, outstanding balances and partial payment invoices
• Enhanced office efficiency using Nextgen software, managing schedules, organizing files, and maintaining a methodical/orderly workspace
• Obtain information from the claimant, employer, and medical provider(s) to make claim decisions
• Manage financial tasks including invoicing, payments, expense tracking, and budget preparation to ensure accurate financial reporting
• Developed and implemented comprehensive training aids sharing task knowledge for comprehensive documentation, outlining standard operating procedures for complex tasks

• Led advertising sales team while providing clerical organization, phone sales, media planning and purchasing for all brands of merchandise
• Office manager, ensuring proficiency through supply stock inventory, skilled in maintaining office supplies, incorporating fiscal responsibilities for maximum availability at minimal cost
• Developed and maintained strong relationships with clients, resulting in repeat business and constant referrals
• Streamlined operational processes to improve efficiency utilizing comprehensive software analysis for effective restructuring of business operations
• Negotiated price and service with customers and vendors to decrease expenses and increase profit margins

BCBS liaison for Georgia State Health benefits coordinating efforts to ensure year to year contracts sustained.

• Demonstrated a high level of accuracy and attention to detail in reviewing claims documentation for approval or denial decisions
• Managed high-volume caseloads, prioritizing tasks to ensure timely completion of medical claims
• Interacted with state purchasing officials and employees, cultivating positive working relationships
• Enhanced customer satisfaction by resolving complex claims issues in a timely manner
• Team lead for kidney transplant specialist team for authorizations, denials and appeals for both kidney recipient and donor