Belissa Ruiz
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Works well as part of a team and communicates promptly and thoroughly with staff and customers. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Certified Veterinary Technician and Client Care Specialist
Le Jeune Animal Clinic.
07.2017 - Current
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Coordinate and represent all facets of client services
- Ensured all necessary documentation and kept it up-to-date so all procedures met requirements.
- Answer telephones, answer emails, and make appointments
- Order, receive and check all office supplies
- Maintain charts and computer records
- Dispense medication from pharmacy when approved by veterinarian, always maintain reception area clean
- Assist veterinarian in examination rooms with tasks such as restraining dogs and cats, taking temperature, HR, venipunctures, performing fecals and various cytology procedures and applying medication.
- Educated pet owners on proper animal care practices, contributing to better long-term pet health outcomes.
- Maintain a positive and collaborative attitude under stressful situations
Check Out Supervisor
Kmart
07.2014 - 10.2017
- Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
- Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Streamlined workflow for faster checkouts and reduced waiting time for customers.
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Ensure the high standards of quality, housekeeping, accuracy and merchandise damage minimization and safety.
Receptionist
The Rafferty Law Firm, P.A.
05.2015 - 01.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Associate in Arts (AA) - Pre-Nursing
Miami Dade College
Miami, FLAssociate in Science (AS) - Veterinary Technician Program
Miami Dade College
Miami, FLHigh School Diploma (HS) -
Coral Gables High School
Miami, FLSkills
- Fully Bilingual (English/Spanish)
- Excellent customer service
- Organization skills
- Time Management
- Telephone skills
- Verbal and written communication
- Clerical Support
- Computer efficient
Timeline
Certified Veterinary Technician and Client Care Specialist
Le Jeune Animal Clinic.
07.2017 - Current
Receptionist
The Rafferty Law Firm, P.A.
05.2015 - 01.2016
Check Out Supervisor
Kmart
07.2014 - 10.2017
Associate in Arts (AA) - Pre-Nursing
Miami Dade College
Associate in Science (AS) - Veterinary Technician Program
Miami Dade College
High School Diploma (HS) -
Coral Gables High School
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