Belitza Estanislau
Clermont,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Assistant Leader
Amscot Financial
769 N Apopka Vineland
02.2010 - Current
- Increased customer satisfaction levels by providing exceptional support and promptly addressing concerns.
- Delegated tasks effectively while maintaining accountability.
- Maintained confidentiality of company information.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Cash handling, effectively processing transactions in a timely manner.
- Supervised team members.
- Handling of Collections Calls to improve overall branch profits.
Backup Head Teller
Colonial Bank
Clermont, FL
01.2002 - 02.2010
- Streamlined teller processes by implementing efficient cash handling procedures, resulting in reduced transaction times.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Maintained accuracy of cash drawer by conducting daily reconciliations, identifying discrepancies and resolving issues.
- Trained new hires on bank policies, procedures, and best practices to ensure consistent performance across the team.
- Collaborated with fellow tellers to maintain a secure working environment by adhering to safety protocols and reporting suspicious activities.
- Contributed to branch sales goals by cross-selling bank products and services based on each customer''s unique needs.
- Supported management in conducting audits and compliance checks, maintaining adherence to banking regulations and standards.
- Resolved complex transactions or disputes with tactful negotiation skills, preserving customer relationships while upholding bank policies.
- Participated in community outreach events as a representative of the bank, fostering goodwill among local residents and businesses.
- Provided backup support for other areas of branch operations as needed, demonstrating adaptability and teamwork within the organization.
- Developed strong knowledge of various banking products through continuous learning opportunities, both internally and externally provided courses or workshops.
- Ensured accurate record-keeping through diligent maintenance of transaction logs, vault counts, check holds, and cash shipments records.
- Reduced risk exposure for the branch by proactively identifying potential fraud and adhering to security procedures.
- Maintained a professional and welcoming branch environment by upholding high standards of cleanliness, organization, and presentation.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Answered inquiries regarding checking and savings accounts and other related products.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
Education
Associates - Fashion Merchandising
Middlesex County College
Edison, NJ06.2002
High School Diploma -
Edison High School
Edison, NJ05.1996
Skills
- Active listening
- Customer service
- Technical proficiency
- Staff development
- Team building
- Conflict resolution
- Adaptability
- Task prioritization
- Goal setting
- Organizational skills
- Effective communication
- Problem-solving abilities
- Critical thinking
Languages
Spanish
Native or Bilingual
Timeline
Assistant Leader
Amscot Financial
02.2010 - Current
Backup Head Teller
Colonial Bank
01.2002 - 02.2010
Associates - Fashion Merchandising
Middlesex County College
High School Diploma -
Edison High School