Belki E. Iglesias Canales
Conroe,TX
Summary
Knowledgeable Ambulatory Service Representative with solid background in ambulatory services, ensuring smooth patient flow and effective communication with healthcare professionals. Proven ability to handle patient inquiries, schedule appointments, and maintain accurate records. Demonstrated proficiency in customer service and administrative tasks.
Overview
15
15
years of professional experience
Work History
Ambulatory Service Representative
RightSourcing
The Woodlands, TX
11.2025 - Current
- Facilitated patient scheduling and registration processes to enhance service efficiency.
- Managed electronic health records with accuracy, ensuring compliance with regulatory standards.
- Streamlined communication between patients and healthcare providers, improving overall satisfaction.
- Trained new staff on operational procedures and software systems to ensure consistency in service delivery.
- Analyzed patient feedback to identify areas for improvement and implemented action plans accordingly.
- Verified patient insurance eligibility and benefits.
- Coordinated referral processes, working closely with physicians'' offices to secure necessary authorizations for timely care delivery.
- Trained new hires on department procedures, protocols, software usage, fostering an environment of teamwork and knowledge sharing among colleagues.
- Handled prescription refill requests efficiently by liaising between patients and providers resulting in prompt medication access.
- Established strong professional relationships with patients and their families, fostering trust in the ambulatory service and enhancing patient loyalty.
- Proactively identified areas for process improvement within ambulatory services operations, suggesting solutions for increased effectiveness.
- Collaborated with clinical staff to facilitate smooth patient flow, reducing delays and improving overall efficiency.
- Informed patient of self-pay balances owed to facility.
- Increased front office efficiency by organizing supplies, maintaining clean workspaces, and monitoring inventory levels.
- Contributed to a positive work environment by maintaining open communication with team members and supporting cross-functional tasks as needed.
- Participated in staff meetings and training sessions to stay current on industry best practices and maintain professional development goals.
- Ensured accurate patient records by diligently updating demographic and insurance information in the system.
- Demonstrated strong customer service skills when handling difficult situations or addressing sensitive issues with patients and their families.
- Maintained strict confidentiality of patient information in adherence to HIPAA guidelines, ensuring privacy protection at all times.
- Managed high call volumes, addressing patient concerns and directing calls to appropriate departments for timely resolution.
- Expedited registration processes by ensuring timely completion of required forms for new patients, contributing to a seamless first visit experience.
- Enhanced patient satisfaction by providing efficient and courteous service during check-in and check-out processes.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped parents setup MyChart.
- Helped parents navigate MyChart application.
REGIONAL SALES SUPERVISOR
Tropical Cheese Industries
11.2019 - 11.2025
- Supervise stores that carry Tropical Cheese items through out Texas and make sure the stores had all the items approved by store chains
- Process credits and go to the stores to scan out of the stores system's the credits and throw away.
- Negotiate new items with buyers to be sold at different store chains.
- Create promotions like temporary price reductions and ad submissions.
- Process purchase orders by our Houston broker and stores.
- Send information requested by buyers and vendors.
- Collect payments and make deposits to Tropical Cheese Industries.
- Create price list and price suggestions for store chains.
- Trained new employees on company policies, procedures and work ethics.
- Communicated employee, customer and workplace needs to managers.
- Resolved conflicts between team members and departments.
- Established strong relationships with key accounts through regular communication and visits.
- Managed inventory levels across all territories in order to prevent stock shortages or overages.
- Trained and mentored regional sales staff on product knowledge, selling techniques, and customer service standards.
- Collaborated with vendors and distributors to maximize efficiency and reduce costs associated with distribution channels.
- Analyzed market research data to develop targeted promotional activities that resonated with customers in the region.
- Traveled through assigned territory to solicit orders from regular and prospective customers.
- Identified and pursued new business opportunities within the region, including prospecting and lead generation activities.
- Managed a team of sales representatives, providing guidance, coaching, and training to drive performance and exceed sales goals.
- Listened to and resolved customer complaints regarding services, products, and personnel.
- Planned and prepared work schedules, and assigned employees to specific duties.
- Coordinated sales promotion activities, such as preparing merchandise displays and advertising copy.
- Hired, train, and evaluated personnel.
ADMINISTRATIVE ASSISTANT MANAGER
Cadiz Distributors, INC
08.2013 - 10.2019
- Take orders over the phone, email or in person.
- Process the orders and pass it on to the packing room and make sure they are ready by the end of the day.
- Received the drivers and sales representative at the end of the day and make sure they have all the invoices and money.
- Do trimester reports for every store that we provided service to.
- Manage the company's main email address
- Fill out New Item and Discontinue Forms.
- Schedule demos and product tasting at the stores.
- Planned and coordinated meetings, conferences, travel arrangements and events.
- Organized office operations by developing procedures; managing filing systems, designing forms and implementing cost reductions.
- Used Microsoft Excel to create detailed spreadsheets and track financial activity.
- Performed data entry tasks related to customer orders or account updates utilizing MS Access database applications.
- Generated reports on daily operations with QuickBooks or MYOB.
- Prepared agendas and materials for meetings and conferences.
- Managed daily operations including accounts receivable and payable, payroll processing and customer service.
- Answered phones, directed calls appropriately and responded to inquiries from customers.
- Developed efficient filing system for contracts, invoices, vendor information and purchase orders.
- Resolved customer complaints in a timely manner with excellent problem solving skills.
- Scheduled appointments with clients and vendors.
- Maintained confidential files regarding personnel matters or client information in accordance with HIPAA regulations.
- Maintained inventory of office supplies and placed orders when needed.
- Provided support during special events such as conferences or workshops.
- Supervised administrative staff and provided training and orientation to new staff.
- Learnt to operate new office technologies as were developed and implemented.
- Read through contracts, regulations and procedural guidelines to ensure comprehension and compliance.
- Recruited and trained personnel to fill administrative services positions.
- Acquired, distributed, and stored supplies.
SALESPERSON
Oro Brasileno (Amor y Seduccion Joyeria)
10.2010 - 05.2013
- Open up and closed the shop from Wednesday- Monday
- Take care of customers, clean and organized the shop, do inventory.
- Utilized problem solving skills to identify customer needs and provide optimal solutions.
- Developed excellent communication and interpersonal skills by interacting with customers on a daily basis.
- Analyzed customer feedback to improve the effectiveness of sales processes.
- Demonstrated ability to stay organized and motivated in a fast-paced environment.
- Acquired extensive knowledge of product lines, pricing structures, and sales strategies.
- Negotiated contracts and prices with clients to exceed sales goals.
- Established relationships with key clients through regular contact and follow-up calls.
- Provided superior customer service by responding promptly to inquiries or complaints.
Education
No Degree -
Houston Community College
Houston, TXHigh School Diploma -
Sharpstown High School
Houston, TX06-2010
Skills
- Medical office procedures
- HIPAA compliance
- Office administration
- Patient scheduling
- Patient registration
- Front desk management
Timeline
Ambulatory Service Representative
RightSourcing
11.2025 - Current
REGIONAL SALES SUPERVISOR
Tropical Cheese Industries
11.2019 - 11.2025
ADMINISTRATIVE ASSISTANT MANAGER
Cadiz Distributors, INC
08.2013 - 10.2019
SALESPERSON
Oro Brasileno (Amor y Seduccion Joyeria)
10.2010 - 05.2013
No Degree -
Houston Community College
High School Diploma -
Sharpstown High School