MEHVISH ZIA
Richmond,TX
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Ambulatory Service Representative
Kelsey-Seybold Clinic
Sugar Land, TX
03.2023 - Current
- Answered phone calls, responded to inquiries, and provided general information to callers.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Maintained up-to-date knowledge of healthcare regulations and standards of practice.
- Greeted patients and visitors in a friendly, professional manner.
- Updated patient profiles based on changes in personal information or insurance coverage status.
- Collected co-payments and other payments as required.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Answered incoming customer calls regarding service inquiries, complaints, billing questions and general product information.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Education
Master of Arts -
KARACHI UNIVERCITY
KARACHI , PAKISTAN 04-2005
Skills
- Patient confidentiality and data security
- Administrative and office support
- Records management
- Organizational skills
- Multitasking
- Payment calculation
- Privacy laws
- Documentation skills
- Follow-up skills
- Medical insurance
- Excellent communication
- Professional demeanor
- Billing procedures
- Customer relations
- Phone etiquette
- Creative problem solving
- Payment processing
Timeline
Ambulatory Service Representative
Kelsey-Seybold Clinic
03.2023 - Current
Master of Arts -
KARACHI UNIVERCITY
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