Belky Caicedo
Dollar Tree
Effingham,IL
1
Language
1
Certification
2027
years of professional experience
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Work History
Assistant Manager
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Assisted in training new team members on operational standards and customer service excellence.
- Coordinated inventory management processes, optimizing stock levels and reducing discrepancies.
- Implemented merchandising strategies to enhance product visibility and drive sales performance.
- Monitored cash handling procedures, maintaining accuracy in financial transactions and reporting.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Peer Engagement Assistant
3 Months- Coordinated outreach and engagement initiatives with clinical partners.
- Executed various tasks related to patient engagement and outreach efforts.
- Conducted insurance verifications and assisted patients in navigating medical processes to ensure they received necessary care.
- Participated in staff meetings, made outbound outreach calls, and engaged directly with patients.
- Acted as a resource guide for patients, facilitating access to medical, dental, and other appointments based on individual needs.
Community Advisory Board / Outreach Support
2 Years 8 Months- Facilitated support for disadvantaged young people dealing with crisis intervention, child abuse/neglect, the juvenile justice system, domestic violence, housing and homelessness, substance abuse, mental health issues, public assistance rights, sexual abuse, and assault, and family dynamics.
- Networked and advocated with various agencies to secure housing, medical, financial, education, and legal resources for young adults.
- Served as the primary point of contact for all referrals, managing multiple cases, and completed initial screenings for new clients.
- Assessed and addressed immediate client needs during screenings, including requirements for medical care, shelter, food, and clothing while providing street outreach and maintaining positive relationships with other service providers.
- Identified gaps and barriers in community resources and advocated for systemic changes.
Shelter Staff
1 Year 5 Months- Registered new clients by evaluating and assessing their needs.
- Maintained client records by updating information on an ongoing basis.
- Collaborated with various professionals from nonprofit agencies, including mental health professionals, medical staff, and law enforcement, as appropriate.
- Managed the shelter's social media presence and engaged with the homeless and foster youth from diverse backgrounds.
Education
High School Diploma
Training - Janitor
Acquired skills through a 5-month janitorial training.
Work Training Program - Youth Gardening
Completed a comprehensive 4-month program focusing on youth gardening.
Undergraduate Degree
Apprenticeship - Administration Assistant
Completed an 8-month apprenticeship program focusing on administrative assistance.
Work Training Program - Front Desk Support
Participated in a 3-month training program for front desk support.
Program - Barista/Pastry Arts Culinary
Completed a 6-month culinary program specializing in barista and pastry arts.
Skills
Strategic Planning
Social Media Management
Online Data Collection
Word
Outlook
Excel
Money handling
Customer service
Team leadership
Staff training and development
Staff supervision
Conflict resolution
Retail operations
Employee scheduling
Customer relationship management (CRM)
Retail operations management
Sales reporting
Employee performance evaluations
Project management abilities
Cost reduction
Cost control
Financial management
Certification
Preventing Discrimination & Harassment, Intimate Partner/Domestic Violence Intervention, Culinary Arts
Languages
Spanish
Full Professional
Timeline
Peer Engagement Assistant
NeighborCare Health
08.2023 - 11.2023Read More
Community Advisory Board / Outreach Support
UW Doorway Project
10.2020 - 06.2023Read More
Shelter Staff
PSKS Shelter
07.2016 - 12.2017Read More
Farestart
Program from Barista/Pastry Arts Culinary
Read More
YouthCare
Work Training Program from Front Desk Support
Read More
New Horizon
Apprenticeship from Administration Assistant
Read More
U.S. Careers Institute-Online Accredited(DEAC)
Undergraduate Degree
Read More
Bloom
Work Training Program from Youth Gardening
Read More
YMCA
Training from Janitor
Read More
Assistant Manager
Dollar Tree
2023 - 05.2026Read More
Carleton Project High School
High School Diploma
Read More