Bella Eskandar
Bakersfield,CA
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
Overview
13
13
years of professional experience
Work History
Cashier
North Park Produce Poway Bakery & Grill
Vista, California
10.2017 - 01.2020
- Built and maintained productive relationships with employees.
- Ensured compliance with all safety regulations within the store environment.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Answered phone calls to assist customers with questions and orders.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Worked closely with front-end staff to assist customers.
- Answered customer questions and provided store information.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Learned roles of other departments to provide coverage and keep store operational.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customers' questions and provided information on store procedures or policies.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Stocked shelves with merchandise when needed.
- Scanned items and checked pricing on cash register for accuracy.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Welcomed customers, offering assistance to help find store items.
Manager
Prince of Peace thrift store
Poway, California
02.2011 - 01.2017
- Conducted performance evaluations, providing feedback and coaching for team development.
- Reviewed completed work to verify consistency, quality, and conformance.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Recruited and hired qualified candidates to fill open positions.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Inspector Supervisor
Welk Resorts
Escondido, California
01.2007 - 01.2010
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Maintained accurate records of inspections, findings, corrective actions, and other related documentation.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Trained new employees on company policies, job duties, and performance expectations.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Responded to customer questions regarding products, prices and availability.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
Education
College
Mexico
MexicoSkills
- Product restocking
- Drawer balancing
- Returns processing
- Data entry
- Staff training
- Promotions and discounts
Timeline
Cashier
North Park Produce Poway Bakery & Grill
10.2017 - 01.2020
Manager
Prince of Peace thrift store
02.2011 - 01.2017
Inspector Supervisor
Welk Resorts
01.2007 - 01.2010
College
Mexico