Bella Green

Manager

June 2025– Present

• Handle daily cash management, including accurate till counts and timely bank deposits

• Resolve customer disputes quickly and professionally to ensure a positive guest experience

• Mediate employee conflicts and facilitated open communication to maintain a supportive and productive work environment

• Motivated and coached team members to uphold high standards of service and teamwork

• Manage time-sensitive tasks and delegated responsibilities to meet operational goals

• Monitor inventory levels, placed supply orders, and ensured accurate stock management

• Maintain cleanliness inside and outside the building to uphold health, safety, and brand standards

• Supported team accountability through clear communication, leadership, and consistent follow-through

Assistant Manager

February 2025-June 2025

• Oversaw daily cleanliness of the shop, assigning chores and deep cleaning tasks fairly and efficiently

• Stepped in for management when needed, supporting smooth day-to-day operations

• Handled customer concerns with professionalism, providing timely and effective solutions

• Encouraged team engagement by promoting a positive, fun, and collaborative work environment

• Multitasked in a fast-paced setting, balancing customer service, team needs, and operational duties

Barista

March 2022-February 2025 (intermittent)

• Provided fast, friendly, and accurate customer service in a high-volume environment

• Maintained cleanliness and completed daily chores and deep cleaning tasks to uphold health and safety standards

• Multitasked efficiently during peak hours while maintaining quality and attention to detail

• Fostered a positive and welcoming atmosphere for both customers and team members

• Assembled wood components to create window and door parts, ensuring precision and consistency
• Operated machinery and hand tools safely and efficiently after rapid on-the-job learning
• Graded wood and upheld quality standards by identifying defects and ensuring proper sizing
• Followed strict safety protocols, including PPE use and adherence to workplace regulations
• Maintained a clean, organized work area and contributed to overall shop cleanliness
• Built strong working relationships with teammates to improve workflow and meet daily production goals
• Used equipment properly to avoid workplace hazards or injuries

• Delivered friendly, fast, and accurate service at the front counter, drive-thru, and dining area
• Assembled food and beverage items according to company standards to ensure order accuracy and safety
• Maintained cleanliness and organization of kitchen, lobby, and restrooms
• Accurately handled cash and electronic payments, drawing on prior experience in similar roles
• Collaborated effectively with team members and management to support smooth operations and meet service goals
• Helped reduce drive-thru times and improve order accuracy through efficient multitasking and teamwork
• Consistently followed food safety procedures and company policies to promote a safe and healthy environment