Summary
Overview
Work History
Education
Skills
Timeline
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Bella Kinch

Brooklyn,NY

Summary

Dedicated in customer service with experience in high-volume restaurant settings. Occupied within strong leadership and teamwork capabilities while maintaining high standards of service. Effective communication with teamwork and upselling techniques, contributing to increased sales and customer satisfaction. Enthusiastic to further developing skills in a new environment.

Overview

4
4
years of professional experience

Work History

Cocktail Waitress/ Event Server

Hornblower New York
Manhattan, New York
06.2023 - 01.2025
  • Utilized the TOAST handheld POS system to take orders and card charges.
  • Provided hospitality to catering events (weddings, birthdays, etc.).
  • Trained new staff on proper cocktail serving techniques, procedures and etiquette.
  • Demonstrated knowledge about wines, beers, spirits and cocktails by providing detailed descriptions upon request.
  • Utilized knowledge of cocktails, liquors, wines and beers to suggest items to customers based on their preferences or budget constraints.

Barista/Food Prep/ Busser

Uncommongrounds
Albany, New York
09.2023 - 05.2024
  • Processed orders through the TOAST POS system register.
  • Kept up-to-date on all food safety regulations and policies related to bagel making.
  • Restocked main kitchen areas with items from shelves, coolers, and freezers.
  • Operated and maintained the restaurant dishwasher, handwash stations, and pot-scrubbing station.

Clothing Sales Associate

H&M Hennes & Mauritz
Albany, New York
02.2022 - 05.2023
  • Followed store policies and procedures for handling merchandise, returns, and exchanges.
  • Performed regular visual merchandising duties, such as arranging displays, setting up mannequins, folding clothes.
  • Updated pricing to reflect permanent changes and temporary sales drops.
  • Operated a point-of-sale system to process transactions quickly and accurately.

Shift Manager

Haagen Dazs
Brooklyn, NY
02.2021 - 01.2023
  • Reviewed financial statements to meet targets during shift.
  • Managed all ordering tablets: Grubhub, Seamless, DoorDash, and Uber Eats.
  • Maintained detailed inventory stock records and organized regular inventory counts.
  • Monitored temperatures to ensure optimal freezing conditions during production.

Education

Bachelor of Arts - Criminal Justice

University At Albany
Albany, NY
05-2024

Skills

  • Efficient service
  • Point of sale (POS) system operations
  • High-volume dining
  • Tab management
  • Payment processing
  • Bartender backup
  • Google drive
  • Workforce management

Timeline

Barista/Food Prep/ Busser

Uncommongrounds
09.2023 - 05.2024

Cocktail Waitress/ Event Server

Hornblower New York
06.2023 - 01.2025

Clothing Sales Associate

H&M Hennes & Mauritz
02.2022 - 05.2023

Shift Manager

Haagen Dazs
02.2021 - 01.2023

Bachelor of Arts - Criminal Justice

University At Albany

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Bella Kinch