Summary
Overview
Work History
Education
Skills
Timeline
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Bella Martin

Stillwater

Summary

Dynamic and customer-focused, I excelled at The Ranchers Club by enhancing guest satisfaction not only for the customers, but also my fellow employees, and managers. Skilled in multitasking and team collaboration, I effectively managed high-pressure situations, fostering a sense of community among patrons. My professional demeanor and commitment to excellence in hospitality significantly contributed to the establishment's efficiency and customer service standards. I have also made personal relationships with regulars, creating a better environment to make their experience in the restaurant better.

Overview

1
1
year of professional experience

Work History

Host

The Ranchers Club
07.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Developed rapport with regular patrons to foster sense of community within establishment.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.

Education

Stillwater High School
Stillwater OK

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Professional appearance
  • Hospitality and accommodation
  • Effective multitasking

Timeline

Host

The Ranchers Club
07.2024 - Current

Stillwater High School

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Bella Martin